Front Desk/Guest Services - Delafield Hotel

Geronimo Hospitality Group • Delafield, WI

1d • Onsite

About The Position

Geronimo Hospitality Group is seeking a Front Desk/Guest Services representative for The Delafield Hotel. This role is crucial in ensuring every guest leaves with a lasting impression and is often the first impression of the property. The position involves providing a variety of guest services in the lobby or reception areas, offering a challenging, varied experience with flexible hours and opportunities to meet new people.

Requirements

• High school diploma or equivalent
• Excellent communication skills and a professional attitude
• Effective conflict management and decision making abilities
• Ability to use a variety of computer applications
• U.S. Work Authorization

Nice To Haves

• Previous experience in customer service

Responsibilities

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

Benefits

• Employee Discounts
• Paid Time Off
• Training & Development Opportunities
• 401K
• Medical Benefits
• 24/7 Online Care
• Pet Insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED