Front Desk/Guest Services Representative

Glen Ellyn Park District • Glen Ellyn, IL

5d • Onsite

About The Position

This is a part-time job opening for a Front Desk/Guest Services Representative with multiple facilities and various shifts available. The role requires a friendly and outgoing personality, enjoyment of interacting with people, and the ability to perform a variety of clerical/administrative tasks. The position offers an opportunity to serve the community by assisting those seeking fun, education, and interaction through park district programs and events. It's a chance to meet new people, learn new skills, and have fun while being part of a TEAM. Hours include primarily morning, evening, and weekend shifts. The job is located at either the Main Street (MSRC) or Spring Avenue (SARC) Recreation Centers, or both. Day shifts are generally 8:30 am - 1:30 pm; Evening shifts are Monday – Thursday 3:30 pm – 8:00 pm or 1:00 pm-7:00 pm, and Friday 1:00 pm-5:00 pm; Rotating Saturdays from 9:00 am - Noon. The Glen Ellyn Park District is a local governmental agency serving residents of the Village of Glen Ellyn and portions of neighboring communities, providing a wide range of recreational services, athletics, and leisure activities to its citizens, with opportunities for all ages and abilities. They are an Equal Opportunity Employer.

Requirements

• Previous customer service and/or office experience required.
• Strong communication skills to interact effectively with staff and the public both verbally and in writing.
• Solid computer and keyboard skills required with the aptitude to learn a multi-layered recreation software application.
• Strong general math skills with cash handling experience highly desired.
• Accuracy and the ability to follow through on detailed work is essential.
• Strong organizational skills with the ability to shift between tasks.
• Effective problem-solving skills with the capacity to act calmly and effectively under pressure or in difficult situations.
• Must be a self-starter who is dependable, flexible, and able to work independently and as part of a team.
• Capacity to project a professional appearance and maintain confidential information.
• CPR/AED and First Aid certified, or able to obtain when provided by the GEPD.
• Reliable transportation to and from work.

Nice To Haves

• High School graduate or equivalent is preferred.
• Some college or similar training and experience helpful.

Responsibilities

• Providing quality customer service to anyone who enters the building or calls the office seeking information or assistance.
• Frequent interaction with the public and park district staff to promote programs and services.
• Perform program registration transactions.
• Reserve rooms.
• Prepare and process mail.
• Assist with clerical support for management staff.
• Informing program participants of class cancellations or changes.
• Handling and balancing cash and other POS transactions.
• Typing.
• Data entry.
• Filing.
• Maintaining confidential information.
• Assisting with special events.
• Performing other duties as assigned.

Benefits

• Ackerman Sports & Fitness Center Individual membership and a Sunset Pool Individual membership during the season, available while actively working.
• (4) Free One-time Use Guest Passes for GEPD facilities (Ackerman/Holes & Knolls/Sunset Pool)
• Opportunities for advancement and/or additional positions, with paid training and competitive wages.
• Recognition Incentives All Year long and potential for end of year bonuses.
• $50 Referral Bonus for referring a New Employee! Both will receive the Bonus following 30 days of employment and in good standing.
• Letter of Recommendation for college, internships, or future career opportunities.
• Flexible work schedules to meet busy lifestyles.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED