Springhill Suites Cottonwood - Evening Desk/Guest Service Agent

Sunridge Hotel Group•Cottonwood, AZ

5d•Onsite

About The Position

Accommodates guests of the hotel by performing various duties to ensure a positive guest experience. This role requires availability for evening and weekend shifts, specifically from 3pm to 11pm.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Some computer skills needed.
Must be available to work evenings and weekends.
Demonstrates problem-solving skills.
Demonstrates strong customer service skills.
Contributes to building a positive team spirit.
Shows respect and sensitivity for cultural differences.
Promotes a harassment-free environment.
Follows policies and procedures including dress code.
Deals with frequent change, delays, or unexpected events.
Is consistently at work and on time.
Follows instructions and responds to management direction.
Completes tasks on time or notifies appropriate person with an alternate plan.
Asks for and offers help when needed.
Prioritizes and plans work activities.
Uses time efficiently.
Treats others with respect and consideration.
Demonstrates accuracy and thoroughness.
Applies feedback to improve performance.
Monitors own work to ensure quality.
Meets productivity standards.
Completes work in a timely manner.
Observes safety and security procedures.
Reports potentially unsafe conditions.
Uses equipment and materials properly.

Nice To Haves

Less than high school diploma; or 1-3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Greets, registers, and assigns rooms to guests.
Handles confidential information, including guest records, with integrity.
Promptly and effectively deals with guest requests and complaints.
Answers and routes calls, and takes guest messages accurately.
Manages cash drawer contents and transactions during the shift.
Maintains accurate records including cash flows, registration cards, and property walks.
Answers inquiries pertaining to hotel services, registration, and directions.
Assists with sales and marketing efforts as directed by the General Manager.
Offers and handles requests for wake-up calls.
Records pertinent guest information in the pass-on log.
Ensures the front desk, lobby, and common areas are clean and organized.
Performs laundry functions as directed.
Performs other duties as assigned.