Springhill Suites Cottonwood - Evening Desk/Guest Service Agent

Sunridge Hotel GroupCottonwood, AZ
Onsite

About The Position

Accommodates guests of the hotel by performing various duties. This position will work from 3pm-11pm and requires availability to work evenings and weekends.

Requirements

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers or employees of organization
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to deal with problems involving several concrete variables in standardized situations
  • Some computer skills needed
  • Problem Solving - Identifies and resolves problems in a timely manner
  • Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
  • Team Work - Contributes to building a positive team spirit
  • Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment
  • Organizational Support - Follows policies and procedures including but not limited to, dress code policies
  • Adaptability - Able to deal with frequent change, delays, or unexpected events
  • Attendance/Punctuality - Is consistently at work and on time
  • Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan
  • Initiative - Asks for and offers help when needed
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently
  • Professionalism - Treats others with respect and consideration regardless of their status or position
  • Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality
  • Quantity - Meets productivity standards; Completes work in timely manner
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly

Nice To Haves

  • 1-3 months related experience and/or training
  • Equivalent combination of education and experience

Responsibilities

  • Greets, registers, and assigns rooms to guests
  • Handles confidential information, including guest records, with a high degree of integrity
  • Promptly and effectively deals with guest requests and complaints
  • Answers and routes calls as appropriate; takes guest messages with accuracy
  • Responsible for cash drawer contents and transactions during shift
  • Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
  • Answers inquiries pertaining to hotel services; registration of guests; and travel directions
  • Assists with sales and marketing efforts as directed by the General Manager
  • Offers and properly handles requests for wake-up calls
  • Records pertinent guest information in the pass on log
  • Makes sure front desk, lobby and common areas are clean and organized
  • Performs laundry functions as directed
  • All other duties as assigned

Benefits

  • Background checks for potential new hires
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