Courtyard by Marriott Sedona - Evening Desk/Guest Service Agent

Sunridge Hotel Group • Sedona, AZ

11d • Onsite

About The Position

Accommodates guests of the hotel by performing various duties at the front desk. This role requires availability for evening and weekend shifts, specifically from 3:00 PM to 11:30 PM, with a lunch break included. The position involves direct guest interaction, handling inquiries, managing reservations, and ensuring a clean and organized front desk and common areas.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Some computer skills needed.
• Problem Solving skills
• Customer Service skills
• Team Work skills
• Diversity awareness
• Organizational Support
• Adaptability
• Attendance/Punctuality
• Dependability
• Initiative
• Planning/Organizing skills
• Professionalism
• Quality focus
• Quantity focus
• Safety and Security awareness

Responsibilities

• Greets, registers, and assigns rooms to guests
• Handles confidential information, including guest records, with a high degree of integrity
• Promptly and effectively deals with guest requests and complaints
• Answers and routes calls as appropriate; takes guest messages with accuracy
• Responsible for cash drawer contents and transactions during shift
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
• Answers inquiries pertaining to hotel services; registration of guests; and travel directions
• Assists with sales and marketing efforts as directed by the General Manager
• Offers and properly handles requests for wake-up calls
• Records pertinent guest information in the pass on log
• Ensures front desk, lobby and common areas are clean and organized
• Performs laundry functions as directed
• All other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED