Residence Inn Marriott South Provo-Front Desk/Guest Service Agent

Sunridge Hotel Group•Provo, UT

2d•Onsite

About The Position

The Residence Inn Marriott S Provo is looking for an individual to join our front desk team! We can't wait to welcome you to our Residence Inn Family! This role involves accommodating guests of the hotel by performing various duties at the front desk, including handling guest requests and complaints, managing transactions, and maintaining accurate records. The position requires strong customer service, problem-solving, and teamwork skills, along with adaptability and professionalism.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Some computer skills needed.
Problem Solving - Identifies and resolves problems in a timely manner
Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance
Team Work - Contributes to building a positive team spirit.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Organizational Support - Follows policies and procedures including but not limited to, dress code policies
Adaptability - Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time.
Dependability - Follows instructions, responds to management direction; Completes tasks on time or notifies appropriate person with an alternate plan.
Initiative - Asks for and offers help when needed.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently.
Professionalism - Treats others with respect and consideration regardless of their status or position.
Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner.
Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Regularly required to talk or hear; to stand; use hands to finger, handle, or feel and reach with hands and arms.
Frequently required to walk; climb or balance; stoop, kneel, crouch, or crawl.
Occasionally required to sit and taste or smell.
Specific vision abilities required by this job include Close vision, Distance vision, and ability to distinguish colors.
Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Responsibilities

Greets, registers, and assigns rooms to guests
Handles confidential information, including guest records, with a high degree of integrity
Promptly and effectively deals with guest requests and complaints
Answers and routes calls as appropriate; takes guest messages with accuracy
Responsible for cash drawer contents and transactions during shift
Maintains accurate records including cash flows, registration cards, reservation cards, and property walks
Answers inquiries pertaining to hotel services; registration of guests; and travel directions
Assists with sales and marketing efforts as directed by the General Manager
Offers and properly handles requests for wake-up calls
Records pertinent guest information in the pass on log
Makes sure front desk, lobby and common areas are clean and organized.
Performs laundry functions as directed
All other duties as assigned