OEM Front Desk Manager
About The Position
Concord Hospitality is hiring a Front Desk / Guest Care Manager to lead our front office operations and ensure an exceptional guest experience. This role is at the hub of the hotel, with the most interaction with our guests. As a leader, you will inspire, coach, and empower your team to deliver outstanding service while upholding Concord and brand standards. If you enjoy engaging with others, leading a team, and take pride in creating memorable guest experiences, this role is perfect for you! Many of our Front Office Managers advance within a couple of years to Assistant General Manager roles. This position works between 3p-11p, five days per week with traditional days off on Sunday and Monday.
Requirements
- Previous hotel front office leadership experience preferred.
- Strong communication, organization, and problem-solving skills.
- A hands-on, proactive leadership style with the ability to coach and motivate a team.
- Financial acumen and experience with hotel systems strongly preferred.
- Commitment to guest service, professionalism, and operational excellence.
Responsibilities
- Lead and oversee all front desk operations, ensuring superior guest service and satisfaction.
- Personally model responsiveness, professionalism, and a proactive guest-focused approach.
- Train, coach, and mentor front desk staff in check-in/check-out, reservations, and guest service procedures.
- Empower associates to deliver excellent service and recognize them for success.
- Act as Manager on Duty and provide support across all hotel operations when needed.
- Partner with Sales, Revenue Management, and the General Manager to drive revenue and guest satisfaction.
- Oversee scheduling, payroll, recruiting, training, and development of front office staff.
- Maintain accurate financial controls, reporting, and compliance with cash handling procedures.
- Monitor property quality standards through regular inspections of guest rooms, public spaces, and exterior areas.
- Promote a safe, secure, and compliant work environment while addressing potential hazards proactively.
- Support preventive maintenance and ensure the physical property is well-maintained.
Benefits
- Competitive wages
- Comprehensive medical, dental, vision, life, and disability insurance
- 401(k) with company match
- Tuition assistance
- Discounted hotel stays
- Extensive training and career development opportunities
- Performance-based bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
