Front Desk/Guest Arrival Coordinator- Venture Resorts (In Office)

FitzGerald Financial Group - Division of TowneBank Mortgage•Gatlinburg, TN

1d•Onsite

About The Position

This role is responsible for managing guest reservations and providing excellent guest care. The coordinator will handle reservations, assist guests with existing bookings, respond to inquiries, and communicate via phone and email. They will also address guest issues related to their stay and cabin, and respond to maintenance calls. The position requires clear communication, adherence to company policies, and the ability to perform physical tasks such as speaking, using a computer, and occasionally lifting up to 50 pounds.

Requirements

Ability to express or exchange ideas by means of the spoken word via email and verbally.
Ability to exert up to 50 pounds of force occasionally, use arms and legs, and sit most of the time.
Close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
Ability to work in internal and external environmental conditions.
Must meet physical demands to successfully perform essential responsibilities.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Responsibilities

Take guest and owner reservations and ensure accurate entry of information in the system while using company sales model.
Assist guests on existing reservations.
Respond to and follow up on inquiries.
Communicate over the phone and/or via email to guests.
Answer phone calls in a professional manner.
Follow all policies and procedures as outlined in training manual (e.g., notating each folio, communication of cancellation policy, application of discounts).
Respond to maintenance calls from guests.
Handle guest and owner issues related to the cabins and their stay.

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