Front Desk Guest Ambassador/Tech Assistant Full time

Precision Imaging Centers•Jacksonville, FL

18h•Hybrid

About The Position

Precision Imaging Centers is hiring a Full-Time Front Desk Guest Ambassador / Tech Assistant for their new Northside location on Main Street in Jacksonville, FL. This hybrid role supports both front desk operations and clinical team needs. The ideal candidate is friendly, professional, dependable, service-oriented, and eager to learn. Restaurant, hospitality, customer service, or healthcare experience is strongly preferred. Responsibilities will evolve as patient volume and staff increase. Team members must be willing to cross-train as Tech Assistants, learning clinical support duties such as patient safety procedures and obtaining vital signs, with potential for IV training. Comfort in both administrative and clinical support environments, flexibility, teamwork, and a willingness to learn are essential.

Requirements

Prior experience in customer service, hospitality, front desk, healthcare, or another patient-facing role preferred.
Restaurant or hospitality experience is strongly valued.
Previous healthcare experience is helpful but not required for candidates who are willing and able to complete the necessary training.
Excellent verbal and written communication skills.
Friendly, professional, and patient-focused approach.
Ability to clearly explain information to patients.
Strong organizational and multitasking abilities.
Ability to work effectively as part of a team.
Comfortable balancing front desk and clinical support responsibilities.
Willingness to complete Tech Assistant cross-training.
Willingness to learn patient safety procedures and vital signs.
Willingness to train on starting IVs if required.
Flexibility to adapt as the new center grows and staffing needs evolve.
Ability to stand or sit for extended periods.
Ability to occasionally lift items up to 25 lbs.
Ability to perform the physical responsibilities associated with Tech Assistant duties following appropriate training.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Greet patients and guests warmly and provide exceptional customer service.
Register and check in patients accurately and efficiently.
Answer patient questions and provide information regarding procedures, appointments, and wait times.
Direct patients and guests appropriately throughout the center.
Communicate clearly and professionally with patients, technologists, and other team members.
Educate patients about available Precision Imaging Centers services.
Maintain a clean, organized, and welcoming front desk and waiting area.
Stock refreshments and patient amenities.
Encourage satisfied patients to share feedback about their experience.
Assist with patient flow and clinical support needs.
Cross-train as a Tech Assistant.
Complete training related to patient and workplace safety.
Learn to obtain and document vital signs.
Be willing to train on starting IVs if required for the role.
Assist imaging technologists with appropriate patient care and clinical support duties following training.
Help maintain an efficient flow of patients throughout the center.
Participate in marketing-related initiatives and community outreach when applicable.
Assist with reports and other front desk operational needs.
Support the clinical team within the scope of Tech Assistant training.
Work collaboratively with your fellow Front Desk Guest Ambassador / Tech Assistant and the entire Northside team.
Remain flexible as responsibilities evolve with patient volume and center staffing.
Perform other duties as assigned.