Front Desk Guest Ambassador/Tech Assistant Full time

Precision Imaging Centers•Jacksonville, FL

19h•Hybrid

About The Position

Precision Imaging Centers is expanding and seeking a Full-Time Front Desk Guest Ambassador / Tech Assistant for its new location in Jacksonville, FL. This hybrid role involves managing front desk operations and providing clinical support. The ideal candidate is friendly, professional, dependable, and eager to learn, with a background in restaurant, hospitality, customer service, or healthcare. Responsibilities will evolve as the center grows and patient volume increases. This position offers cross-training opportunities in clinical support, including patient safety, vital signs, and potentially IV starts. Flexibility, teamwork, and a willingness to learn are crucial for success.

Requirements

Bachelor’s degree preferred
Prior experience in customer service, hospitality, front desk, healthcare, or another patient-facing role preferred
Restaurant or hospitality experience is strongly valued
Previous healthcare experience is helpful but not required for candidates who are willing and able to complete the necessary training
Excellent verbal and written communication skills
Friendly, professional, and patient-focused approach
Ability to clearly explain information to patients
Strong organizational and multitasking abilities
Ability to work effectively as part of a team
Comfortable balancing front desk and clinical support responsibilities
Willingness to complete Tech Assistant cross-training
Willingness to learn patient safety procedures and vital signs
Willingness to train on starting IVs if required
Flexibility to adapt as the new center grows and staffing needs evolve
Ability to stand or sit for extended periods
Ability to occasionally lift items up to 25 lbs.
Ability to perform the physical responsibilities associated with Tech Assistant duties following appropriate training

Nice To Haves

Restaurant, hospitality, customer service, or healthcare experience is strongly preferred.

Responsibilities

Greet patients and guests warmly and provide exceptional customer service
Register and check in patients accurately and efficiently
Answer patient questions and provide information regarding procedures, appointments, and wait times
Direct patients and guests appropriately throughout the center
Communicate clearly and professionally with patients, technologists, and other team members
Educate patients about available Precision Imaging Centers services
Maintain a clean, organized, and welcoming front desk and waiting area
Stock refreshments and patient amenities
Encourage satisfied patients to share feedback about their experience
Assist with patient flow and clinical support needs
Cross-train as a Tech Assistant
Complete training related to patient and workplace safety
Learn to obtain and document vital signs
Be willing to train on starting IVs if required for the role
Assist imaging technologists with appropriate patient care and clinical support duties following training
Help maintain an efficient flow of patients throughout the center
Participate in marketing-related initiatives and community outreach when applicable
Assist with reports and other front desk operational needs
Support the clinical team within the scope of Tech Assistant training
Work collaboratively with your fellow Front Desk Guest Ambassador / Tech Assistant and the entire Northside team
Remain flexible as responsibilities evolve with patient volume and center staffing
Perform other duties as assigned