Front Desk Greeter

SHELL FEDERAL CREDIT UNION•Fall Creek, TX

1d•Onsite

About The Position

The Front Desk Greeter is responsible for projecting a positive, welcoming image to members, visitors, and vendors. This role involves greeting and welcoming each person with a smile, offering direction, signing members into Better Lobby, and ensuring security protocols are followed. The Greeter also aids in creating a positive and high-energy environment, maintaining lobby cleanliness, and performing various administrative and clerical duties. The position requires flexibility in scheduling, including Saturdays and potential overtime, and may involve assisting with other branch operations and training new greeters.

Requirements

High school diploma or general education degree (GED).
Knowledge of Credit Union products and services.
Welcoming and helpful demeanor.
Professional verbal communication skills.
Ability to work in an open-concept workspace/environment.
Must be able to bend and stand.
Willing to work 40 hours per week plus overtime, as needed.
Willing to work the rotating opening, closing, and Saturday schedule, as needed.
Willing to assist the team at other branch locations, if needed.

Nice To Haves

May at times be able to lift, carry and/or move up to 55 pounds.

Responsibilities

Project a positive, welcoming image to members, visitors, and vendors.
Meet all Shell FCU Service Commitments, Employee Creed, and Service Distinctions.
Maintain knowledge of and comply with all applicable rules and regulations, including the Bank Secrecy Act.
Perform job duties in compliance with Shell FCU policies, procedures, philosophy, and standards.
Greet and welcome each member, visitor, and vendor with a smile.
Offer direction to the appropriate area and/or team member.
Sign members into Better Lobby and offer an estimated wait time.
Ensure members remove sunglasses and hats for security reasons before entering the branch.
Check in on members when time permits and offer water and/or coffee.
Aid in creating a positive and high-energy environment for the branch.
Maintain awareness of the lobby and branch surroundings.
Perform various administrative and clerical duties as assigned.
Work 40 hours per week plus overtime, as needed.
Work the rotating opening, closing, and Saturday schedule, as needed.
Work with the Management team to send out important reminders, daily productivity, and other useful information to the team.
Update Marketing material throughout the branch, as needed.
Handle Credit Union popcorn days as assigned, including operating the machine, handing out popcorn, maintaining supplies, and cleaning the machine.
Maintain the branch lobby clean, clear of clutter, and presentable for all visitors.
Fill check stand supplies and Marketing material as needed throughout the branch.
Receive and distribute packages and/or deliveries as needed.
Assist in training new greeters as needed.
Assist the team with daily responsibilities, including opening and closing procedures.
May assist with daily balancing of the coin machine.
May assist with daily opening and closing of SDB vault as well as completing an inventory audit.
Assist the team at other branch locations, if needed.
Perform additional duties as assigned.