Front Desk (Float)

Recovery Works NW • Tigard, OR

6d • Hybrid

About The Position

The Float Front Desk Employee will be the first point of contact for clients, families, and visitors, providing essential administrative support in a welcoming and empathetic environment. The ideal candidate will possess strong administrative and communication skills, a professional demeanor, and the ability to manage multiple tasks in a busy clinic setting while maintaining a calm and supportive atmosphere for individuals in addiction recovery. This position is intended to float between our four outpatient locations to provide coverage and support as needed. Float staff are given a stipend based on travel amount: Light travel (avg. ~70 miles a month): $50/month Moderate travel (avg. ~140 miles a month): $100/month Frequent travel (avg. 140+ miles a month): $200/month

Requirements

• High School Diploma or GED
• Two years’ experience with scheduling and answering phones, preferably in a medical office setting.
• Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
• Exceptional communication and interpersonal skills.
• Proficient in using office software.

Nice To Haves

• Knowledge of Substance Use Disorders and mental health issues preferred.

Responsibilities

• Greet clients, visitors, and family members with warmth, respect, and professionalism.
• Answer phone calls and direct inquiries to appropriate staff or departments.
• Manage client check-in/check-out processes, ensuring timely and accurate data entry.
• Maintain confidentiality and respect clients' privacy in all interactions.
• Assist clients with questions or concerns, providing resources and referrals as needed.
• Follow up on no-show patients and fill same-day cancellation slots.
• Schedule and confirm appointments for clients, including therapy, counseling, medical, and group sessions.
• Manage and update client records and ensure all necessary forms are completed.
• Handle client intake paperwork, including collecting insurance information, consent forms, and treatment plans.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Support billing and insurance processes by ensuring proper documentation and client data entry.
• Serve as a liaison between clinical staff, clients, and outside providers or agencies.
• Maintain communication with clients regarding scheduling, cancellations, and other updates.
• Provide clients with information about clinic services, programs, and recovery resources.
• Maintain a clean, organized, and professional front desk and waiting area.
• Ensure that supplies and materials are stocked and organized for staff and clients.
• Monitor clinic security protocols, ensuring a safe and welcoming environment for all clients and visitors.
• Assist with other administrative tasks and projects as directed by the Front Office Supervisor or Director of Clinical Operations.
• Adhere to clinic policies and procedures, including confidentiality and safety guidelines.
• Other duties as assigned.

Benefits

• Medical insurance base tier premium is paid 100% by the company (option to upgrade to additional tiers and/or add family members which are paid for by employee)
• Dental and Vision Insurance premium is paid 100% by the company
• Holiday Pay
• PTO and Paid Sick Time
• 401k and 401k matching of up to 3% after 3 months

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED