Front Desk (Float)

Recovery Works NW • Tigard, OR

7d • $23 - $25 • Hybrid

About The Position

Recovery Works NW is expanding its services by opening a medically-managed withdrawal facility (detox) in Southeast Portland. The organization specializes in addiction treatment with a no-judgment, harm-reduction approach and has a history of positively impacting lives. The Float Front Desk Employee will serve as the initial point of contact for clients, families, and visitors, providing crucial administrative support in a welcoming and empathetic setting. This role requires strong administrative and communication skills, a professional demeanor, and the ability to manage multiple tasks efficiently while maintaining a supportive atmosphere for individuals in recovery. The position involves floating between four outpatient locations to provide coverage and support as needed, with a travel stipend provided based on mileage.

Requirements

• High School Diploma or GED
• Two years’ experience with scheduling and answering phones, preferably in a medical office setting.
• Strong organizational and multitasking skills, with the ability to handle multiple projects at once.
• Exceptional communication and interpersonal skills.
• Proficient in using office software.

Nice To Haves

• Knowledge of Substance Use Disorders and mental health issues preferred.

Responsibilities

• Greet clients, visitors, and family members with warmth, respect, and professionalism.
• Answer phone calls and direct inquiries to appropriate staff or departments.
• Manage client check-in/check-out processes, ensuring timely and accurate data entry.
• Maintain confidentiality and respect clients' privacy in all interactions.
• Assist clients with questions or concerns, providing resources and referrals as needed.
• Follow up on no-show patients and fill same-day cancellation slots.
• Schedule and confirm appointments for clients, including therapy, counseling, medical, and group sessions.
• Manage and update client records and ensure all necessary forms are completed.
• Handle client intake paperwork, including collecting insurance information, consent forms, and treatment plans.
• Assist with administrative tasks such as filing, faxing, and scanning documents.
• Support billing and insurance processes by ensuring proper documentation and client data entry.
• Serve as a liaison between clinical staff, clients, and outside providers or agencies.
• Maintain communication with clients regarding scheduling, cancellations, and other updates.
• Provide clients with information about clinic services, programs, and recovery resources.
• Maintain a clean, organized, and professional front desk and waiting area.
• Ensure that supplies and materials are stocked and organized for staff and clients.
• Monitor clinic security protocols, ensuring a safe and welcoming environment for all clients and visitors.
• Assist with other administrative tasks and projects as directed by the Front Office Supervisor or Director of Clinical Operations.
• Adhere to clinic policies and procedures, including confidentiality and safety guidelines.
• Other duties as assigned.

Benefits

• Medical insurance base tier premium is paid 100% by the company (option to upgrade to additional tiers and/or add family members which are paid for by employee)
• Dental and Vision Insurance premium is paid 100% by the company
• Holiday Pay
• PTO and Paid Sick Time
• 401k and 401k matching of up to 3% after 3 months
• Travel stipend based on mileage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED