Front Desk & Firm Support
About The Position
Be the face of the firm and the first impression for clients, vendors, and team members alike. The Front Desk & Firm Support role is more than greeting and answering phones, it’s a dynamic opportunity to build relationships, solve problems, and keep operations running smoothly in a dynamic professional environment. You’ll work with a collaborative team, interact with a wide range of people, and gain exposure to different parts of the business. If you’re someone who brings warmth, initiative, and curiosity to your work, this role offers a strong foundation for growth and future opportunities within the firm. In this full-time, in-office role (Monday–Friday, 7:30am–4:30pm), you’ll oversee daily front desk operations while delivering a high level of service to internal and external stakeholders. Some overtime is required during the spring and fall busy tax season. The Front Desk & Firm Support role requires strong communication, attention to detail, and a proactive mindset. You’ll often investigate issues, track down solutions, and ensure nothing falls through the cracks. Working closely with your front desk counterpart and internal teams, you’ll play a key role in creating a welcoming, organized, and efficient office environment while building skills that can grow into broader opportunities across the firm.
Requirements
- High School diploma or equivalent, or a combination of education and directly related work experience.
- 1+ years’ prior experience as a front desk coordinator and administrative support in a busy office environment.
- Must pass a background check, including a credit check at any time to remain eligible for this position.
Nice To Haves
- Preferably a Professional Services firm.
Responsibilities
- Open/close the reception area, manage office lighting, and ensure conference rooms are cleaned and ready for use.
- Answer and direct telephone calls, respond to inquiries, and greet clients and visitors.
- Provide high-level customer service, including offering refreshments, timely announcement of visitors, prepare name badges, and validate parking.
- Process and distribute incoming/outgoing mail and packages and notify employees of deliveries; complete change of address and cancel junk mail for former CN employees.
- Maintain the orderliness of the reception area and conference rooms and schedule and monitor their usage.
- Meet regularly with and complete special projects and other administrative duties as assigned by the Director of Client Services to support the needs of the organization.
- Reconcile incoming invoices for payment approval.
- Timely distribution of all incoming e-faxes to appropriate employees.
- Assist the checkout process for Corporate Passes and loaner security badges.
- Restock employee restrooms with necessary supplies and assist with building maintenance requests.
- Assist other Front Desk Coordinator in times of high volume, including certified mail and schedule front office back-up staff during meetings and planned absences.
Benefits
- Comprehensive Insurance Coverage: We offer fully paid medical, dental, vision, life, short-term and long-term disability, and AD&D insurance for employees.
- Dependent coverage is subsidized, with all benefits starting on your first day.
- 10 paid holidays
- up to 5 weeks of flexible time off annually
- sabbatical program for tenured employees
- paid parental leave
- We cover licensing, certifications, tuition, and association fees
- matching 401(k)
- annual profit-sharing
- special performance bonuses
- on-the-spot recognition rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
