Front Desk - Facilities Operations

Itron, Inc.•Austin, TX

About The Position

The Front Desk - Facilities Operator serves as the first point of contact for employees, visitors, suppliers, and business partners while supporting day-to-day facility operations, administrative processes, and supplier coordination. This role helps create a welcoming, inclusive, and customer-focused workplace experience while ensuring efficient facility operations, strong cross-functional collaboration, and accurate financial processing. Working closely with Facilities, Procurement, Finance (Accounts Payable), Real Estate, and site leadership, this individual demonstrates accountability, agility, innovation, authenticity, and collaboration to support business operations within a technology-driven Utilities & Energy organization.

Requirements

High school diploma, GED, or equivalent combination of education and experience.
Minimum of 2 years of experience in administrative support, facilities coordination, office operations, hospitality, workplace services, or a related field.
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
Excellent customer service and interpersonal skills with a customer-centric approach.
Strong verbal and written communication skills.
Ability to collaborate effectively with diverse teams, suppliers, and business partners.
Demonstrated attention to detail and commitment to accuracy in administrative and financial processes.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
Ability to work independently, exercise sound judgment, and maintain accountability for assigned responsibilities.
Commitment to fostering an inclusive, respectful, and welcoming workplace environment.

Nice To Haves

Associate's degree in related field or equivalent experience.
Experience supporting facilities, workplace services, real estate, procurement, or office management functions.
Experience creating and managing purchase orders, invoices, supplier records, or other procurement-related processes.
Experience working with Accounts Payable or financial transaction workflows.
Knowledge of Oracle ERP or similar enterprise resource planning and financial systems.
Experience coordinating vendors, contractors, and workplace service providers.
Understanding of facility operations, workplace standards, and office support best practices.
Demonstrated ability to identify process improvements and implement innovative solutions.
Experience working within a technology company serving Utilities & Energy customers.

Responsibilities

Serve as the primary point of contact for visitors, employees, contractors, and suppliers, providing a professional, inclusive, and customer-centric experience.
Manage front desk operations, including visitor check-in, badging, and responding to general inquiries.
Coordinate food service support and vendor interactions for meetings, events, and workplace activities.
Assist with general office administration and daily workplace operations.
Support site communications, meeting logistics, and employee engagement activities as needed.
Foster a welcoming, respectful, and collaborative environment for all employees and guests.
Create and manage Purchase Orders (POs) through completion while ensuring accuracy and timely processing.
Receive, reconcile, and track invoices; partner with Accounts Payable to resolve discrepancies and payment issues.
Respond promptly to system workflows and approval processes.
Process and manage Capital Authorization Requests (CARs), Service Job Contract (SJC) purchase orders, and related invoices.
Support supplier onboarding, setup, and maintenance of supplier records.
Collaborate with Procurement teams on Statements of Work (SOWs), contracts, and supplier documentation.
Maintain financial records and documentation in compliance with company policies and procedures.
Provide dedicated administrative support to Real Estate leadership, including CAR processing, PO creation, invoice tracking, and supplier setup.
Demonstrate accountability and attention to detail when handling financial and procurement-related transactions.
Coordinate facility-related activities, including workspace setup, cubicle moves, and office reconfigurations.
Assist with building cleanups, material organization, and workplace maintenance activities.
Manage vendor relationships and coordinate service requests to support a safe, efficient, and productive workplace.
Order, track, and maintain office and facility supply inventory levels.
Partner with internal stakeholders and external suppliers to ensure high-quality service delivery.
Identify opportunities for process improvements and contribute innovative solutions that enhance workplace operations.
Provide administrative and operational support to the Facilities team.
Collaborate across departments to support business objectives and site initiatives.
Demonstrate flexibility and an "assist wherever needed" mindset to meet changing business needs.
Support continuous improvement efforts focused on operational excellence, workplace experience, and customer satisfaction.
Perform other duties and special projects as assigned.