Front Desk Dental Receptionist (With Weekly Bonus Potential)

Franklin Dental Care & Dentures • Franklin, OH

2d • Onsite

About The Position

Franklin Dental Care and Dentures is looking for a vibrant Front Desk Receptionist to join their team in Franklin, Ohio. This role is crucial in creating a warm, stress-free experience for patients as the first point of contact. The clinic is fast-paced and high-volume, specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options. The position offers a competitive base rate of $18.00 per hour, plus an incentive structure for weekly performance bonuses.

Requirements

• Minimum 1–2 years of experience in a front desk, reception, or customer service role.
• Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix).
• Excellent verbal and written communication skills with a compassionate, non-judgmental attitude toward patients of all backgrounds.
• Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously without losing your cool or attention to detail.
• High level of dependability and punctuality to ensure our doors open on time for our morning patients.

Nice To Haves

• Dental or medical office experience is a massive plus!
• Prior experience with dental/medical front office software.
• Prior experience with insurance verification.
• Prior customer service experience.

Responsibilities

• Warmly welcome patients as they arrive, verify demographic information, check them in accurately, and ensure a seamless, minimal-wait flow into our treatment rooms.
• Manage multi-line phones with enthusiasm—scheduling appointments, confirming visits, answering patient inquiries, and optimizing the daily clinical schedule to maximize practice capacity.
• Check patient eligibility for Medicaid managed care plans and private insurance prior to appointments to ensure seamless claim filing.
• Collect co-pays, cash payments, and patient balances at check-in/check-out. Clearly and empathetically explain fee structures and payment plans to our self-pay (cash) patients.
• Maintain a clean, organized, and welcoming reception area while managing patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.

Benefits

• Competitive base rate of $18.00 per hour.
• Weekly performance bonuses (Up to $250/week).
• Upbeat team environment.
• Supportive team that values hard work, clear communication, and community care.
• Opportunity to be the heartbeat of a practice dedicated to giving local families access to reliable, affordable dental care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed