Front Desk Coordinator

Universal Technical Institute • Houston, TX

2d • Onsite

About The Position

Be the Face of UTI – Join Us as a Front Desk Coordinator! Do you love making great first impressions and creating warm, welcoming experiences? As our Front Desk Coordinator, you’ll be the heartbeat of the campus—greeting prospective students, families, guests, and team members with a smile and can-do attitude. In this fast-paced, people-focused role, you’ll be a true brand ambassador, juggling calls, supporting campus operations, and making sure every visitor feels seen, heard, and excited about their UTI journey. Your attention to detail, friendly personality, and ability to thrive under pressure will make you the go-to person everyone trusts. If you're passionate about helping others, love a good challenge, and enjoy being at the center of the action—this is your moment to shine!

Requirements

• High School diploma or GED required.
• Customer Service experience required.
• Ability to work in a fast-paced and highly visible environment.
• Ability to maintain a professional and approachable demeanor.
• Ability to communicate effectively with all levels of employees and visitors (written and verbal).
• Ability to work well with a variety of styles and personalities.
• Possess excellent customer service skills.
• Knowledge of Microsoft Office software
• Confidence in public speaking
• Strong keyboarding skills

Nice To Haves

• Previous experience with multi-line phone system strongly preferred.

Responsibilities

• Welcome and register all visitors, answer incoming calls professionally, and direct guests and inquiries to the appropriate staff or department.
• Provide top-notch customer service to students, families, staff, and external partners, maintaining a friendly and professional demeanor.
• Handle incoming mail, packages, and checks; ensure timely distribution to the correct departments.
• Support multiple departments with administrative tasks and assist with campus events like Open House, Orientation, and Graduation.
• Coordinate and deliver professional campus tours, maintain guest records, and provide feedback on visitor interactions.
• Manage marketing material inventory and assist admissions leadership with paperwork and other support duties as needed.

Benefits

• $18-$20 per hour
• Paid Training
• Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses
• Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday)
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby
• Competitive Insurance: Health, vision, and dental coverage for you and your dependents
• Pet Insurance: Competitive coverage for your furry family members through ASPCA
• Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED