Front Desk Coordinator

UBMD Physicians Group•Buffalo, NY

1d•Onsite

About The Position

UBMD Neurology is seeking a professional and patient-focused Front Desk Coordinator to support the day-to-day operations of a busy neurology practice. This role serves as the primary point of contact for patients and represents providers through clear communication, efficient coordination, and exceptional customer service. The ideal candidate is organized, courteous, and thrives in a fast-paced clinical environment.

Requirements

High school diploma or equivalent required
Minimum of 2 years of customer service experience required
Strong communication and interpersonal skills
Ability to multitask in a high-volume clinical environment
Attention to detail and commitment to excellent patient service

Nice To Haves

Medical office or healthcare experience preferred

Responsibilities

Serve as the primary point of contact for patients, both in person and over the phone
Answer and route high-volume phone calls to appropriate staff or departments
Establish and maintain a professional, respectful rapport with patients, providers, and staff
Work closely with clinical teams to address patient questions and support continuity of care
Schedule patient appointments and prepare charts for upcoming visits
Build patient charts and gather required medical records
Check patients in and out efficiently and accurately
Provide patients with required paperwork and visit-related information
Prepare and mail new patient packets as needed
Collect copays and outstanding balances at time of service
Obtain prior authorizations for diagnostic testing when required
Manage faxing, scanning, mail, and task queues
Maintain organized and accurate patient records
Maintain cleanliness and organization of the waiting room and front desk areas
Provide cross-coverage within the department as needed
Assist with special projects assigned by management or providers