Front Desk Coordinator

ADA Forsyth Institute, INC • Somerville, MA

5d

About The Position

The ADA Forsyth Institute was founded in 1910 as the Forsyth Dental Infirmary for Children (later, the Forsyth Institute), to provide dental care to the disadvantaged children of Boston. While continuing to serve children in need, yet recognizing the ultimate goal is to prevent dental disease, the Institute in 1915 began to focus on scientific research and is today the world’s leader in oral health research. In October of 2023, the Institute joined with the American Dental Association to form the ADA Forsyth Institute, a 501(c)(3) entity dedicated to improving people’s oral and overall health and powering the profession of dentistry through cutting-edge basic research, creative translational science, innovative clinical technologies, and global public health outreach. Consistent with the Institute’s founding mission, the ADA ForsythKids mobile dental program continues to serve children in need.

ADA Forsyth Faculty Associates Dental Clinic is seeking a motivated, organized, and patient-focused Front Desk Coordinator to join our growing clinical team. If you enjoy working in a fast-paced, collaborative environment and take pride in delivering excellent customer service, we encourage you to apply.

This role is responsible for creating a welcoming and efficient front office experience for patients and families while supporting daily administrative operations.

Schedule: Monday–Friday or compressed work week schedule Monday - Thursday

Requirements

• Prior experience in a dental or medical front office setting preferred
• Strong communication and customer service skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks and work in a fast-paced environment
• Proficiency with scheduling systems and Microsoft Office
• Team-oriented mindset with a commitment to patient-centered care

Responsibilities

• Greet and check in patients in a professional and friendly manner
• Manage patient scheduling, including appointments, confirmations, and follow-ups
• Handle patient check-out, including processing payments and providing visit summaries
• Answer phones, respond to inquiries, and direct calls appropriately
• Maintain accurate and up-to-date patient records in the system
• Verify insurance information and assist with basic billing inquiries
• Coordinate with clinical staff to ensure smooth patient flow
• Support general front office operations and administrative tasks

Benefits

• ADA Forsyth Faculty Associates Dental Clinic offers a professional and supportive environment where teamwork and patient care are top priorities. We value individuals who are organized, proactive, and committed to providing an exceptional patient experience.
• Competitive compensation and benefits are offered, commensurate with experience.
• ADA Forsyth Institute is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions or any other characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees