Front Desk Coordinator (Bay Shore)

Metro Physical & Aquatic Therapy • Bay Shore, NY

1d • Onsite

About The Position

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience for every patient. It's a hands-on role in a fast-growing field where you can learn and grow with an expert team, joining a company that prioritizes patients and people.

Requirements

• High school diploma or GED is required.
• Proficiency in Google Suite is required.
• Strong communication skills and the ability to interact professionally with customers, co-workers, and management, while calmly and effectively resolving client concerns.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and the ability to quickly adapt to new programs.
• Ability to successfully complete in-service training.
• Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
• Ability to maintain a professional attitude and conduct in the welfare of patients.
• Strong record-keeping and report-writing skills.
• Ability to use logic and problem-solving skills to resolve issues.
• Ability to work independently under tight deadlines in a rapidly changing environment.
• Excellent time management and organizational skills.

Nice To Haves

• One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
• One year of experience in a customer service-oriented role is strongly preferred.
• Career-minded individuals interested in long term-opportunities, not seasonal or temporary roles.

Responsibilities

• Greet and welcome patients and visitors in person or over the phone, answer or direct inquiries, and check in patients.
• Deliver high-level customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manage scheduling operations with a focus on growth, maximizing provider availability and treatment room usage.
• Maintain on-time patient flow by notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of delays.
• Receive and process incoming faxes promptly.
• Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
• Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
• Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
• Educate patients on proper equipment use and exercise techniques.
• Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
• Provide information to patients by answering questions, addressing concerns, and alleviating fears.
• Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
• Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
• Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal.
• Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols.
• Answer calls from physicians, hospitals, and patients with exemplary customer service skills.
• Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
• Perform other duties and assignments as required to support clinic operations and patient care.

Benefits

• Comprehensive multidisciplinary services including Physical, Occupational, Speech Therapy, Massage and Acupuncture services.
• Inspiring team environment.
• Investment in people.
• Best workplace environment possible.
• Long-term employment opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED