Front Desk Coordinator - Columbia, MD
About The Position
The Joint Chiropractic is seeking a driven and proactive Front Desk Coordinator to join their caring team. This role is ideal for individuals passionate about health and wellness with a love for sales and a desire to grow their career within a world-class organization. The company focuses on providing world-class service and advancing the quality and availability of Chiropractic care in the Wellness industry. The Front Desk Coordinator will be responsible for managing the clinic's front desk operations, driving membership sales, and ensuring an excellent patient experience.
Requirements
- High school diploma or equivalent (GED)
- At least one year of previous Sales Experience
- Strong phone and computer skills
- Be able to prioritize and perform multiple tasks
- Have a strong customer service orientation and be able to communicate effectively with members and patients
- Able to stand and/or sit for long periods of time
- Able to lift up to 50 pounds
- Upholding The Joint Chiropractic's core values of TRUST, INTEGRITY, EXCELLENCE, RESPECT and ACCOUNTABILITY
Nice To Haves
- Office management or marketing experience a plus!
Responsibilities
- Complete transactions using point of sale software and ensure all patient accounts are current and accurate
- Participate in marketing/sales opportunities to help attract new patients into our clinics
- Educate Patients on wellness offerings and services
- Share personal Chiropractic experience and stories
- Work cohesively with others in a fun and fast-paced environment
- Manage the flow of patients through the clinic in an organized manner
- Providing excellent services to members and patients
- The Wellness Coordinators primary responsibility is to gain memberships in order to meet sales goals
- Greeting members and patients upon arrival. Checking members and patients in to see the Chiropractor
- Answering phone calls
- Re-engaging inactive members
- Staying updated on membership options, packages and promotions
- Recognizing and supporting team goals and creating and maintaining positive relationships with team members
- Maintain the cleanliness of the clinic and organization of workspace
- Confident in presenting and selling memberships and visit packages
- Keeping management apprised of member concerns and following manager's policies, procedures and direction
- Willingness to learn and grow
- Accepting constructive criticism in a positive manner and using it as a learning tool
Benefits
- BONUS offered
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
