Front Desk Coordinator

Cano Health•Hialeah, FL

2d•Onsite

About The Position

The Front Desk Coordinator serves as the first point of contact for patients, visitors, and callers at the clinic. This role is responsible for providing exceptional customer service while performing a range of administrative, clerical, and data entry duties, including patient intake, insurance verification, and appointment scheduling. The Coordinator ensures smooth front-desk operations and supports the clinical team in delivering high-quality, patient-centered care.

Requirements

High School Diploma or equivalent required.
Minimum of one (1) year experience in a front desk setting.
Must be fluent in Haitian Creole and English due to patient demographics.
Microsoft Office Suite: Power BI, Excel, Word, Teams, PowerPoint.

Nice To Haves

Knowledge of medical insurance, Medicaid/Medicare, and EMR systems preferred.
BLS Certification, be able to respond to medical emergencies (Preferred).
Training in gait support, proper lifting techniques, and ADA compliance.

Responsibilities

Create new patient profiles in the EMR system.
Conduct welcome calls and schedule initial appointments.
Mail welcome packages to new patients.
Obtain required annual consents and patient signatures.
Encourage and assist patients with Patient Portal enrollment.
Coordinate translation services as needed (e.g., Propia app).
Greet patients and visitors warmly, creating a welcoming and professional environment.
Answer and route incoming calls appropriately.
Take messages, assist callers, and properly document/disposition each call.
Respond to inquiries in person, over the phone and via email with professionalism and accuracy.