Front Desk Coordinator

Carolina Health Specialists • Myrtle Beach, SC

2d • Onsite

About The Position

This position is for a Front Desk Coordinator in a busy medical practice. The role involves greeting patients, providing information, communicating with departments, scheduling appointments, and managing patient check-in and check-out processes. The ideal candidate will have excellent computer and customer service skills.

Requirements

• Excellent computer skills
• Excellent customer service skills
• High school diploma or GED required
• Minimum of one year experience in customer service setting
• Six months receptionist experience in health care setting preferred
• Experience with office equipment
• One year experience in the medical field, in a medical office setting
• 50 wpm typing skill preferred
• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand and follow oral written instructions.
• Ability to Multi-task.
• Requires eye-hand coordination and finger dexterity
• Vision must be corrected to 20/20 and hearing must be in normal range
• Must be able to view computer screens for long periods

Nice To Haves

• Six months receptionist experience in health care setting
• Experience with office equipment
• 50 wpm typing skill preferred
• May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

Responsibilities

• Greeting customers in a polite, prompt, and helpful manner, providing necessary instructions/directions for check-in and check-out processes.
• Answering the phone in a pleasant manner and dealing with customer needs expeditiously.
• Maintaining good customer service at all times.
• Completing all necessary paperwork such as encounter forms and updates.
• Using the computer system to generate information necessary for billing.
• Checking patients in and/or out in a timely, professional manner, ensuring patients are not checked in late or after their scheduled time.
• Updating patient demographic information, collecting co-pays, providing necessary forms for completion, and obtaining signatures.
• Verifying and updating insurance information, ensuring insurance packages are properly loaded during check-in, and that insurance cards are updated and on file.
• Ensuring patients are in-network and eligible at the time of service.
• Collecting balances, deductibles, and co-pays at the time of service.
• Setting up payment plans for patients with unpaid, outstanding balances.
• Scheduling lab appointments, AWVs, and follow-up appointments.
• Maintaining a clean and orderly waiting area, including work area and bathrooms.
• Completing photocopying, computer input/typing, and mail sorting.
• Calling upcoming scheduled patients regarding their balances.
• Preparing bank deposits and reconciliation at the end of the day.
• Maintaining confidentiality of all patient information.
• Opening and closing the office on time each day, when applicable.
• Scanning Documents
• Handling Patient Referrals
• Ordering Office Supplies
• Processing Prior Authorizations
• Working Buckets within the EMR system
• Barcoding
• Preparing Medical Records

Benefits

• Paid holidays
• PTO
• Sick time
• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Employee assistance program
• Company paid life insurance
• Pre-paid legal
• Identity theft
• Pet insurance
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED