Front Desk Coordinator

The Spa at Litchfield Hills•Litchfield, CT

7d•Onsite

About The Position

The Spa at Litchfield Hills is seeking a dynamic professional to join our Front Desk team. This role is ideal for someone who takes pride in delivering exceptional guest experiences and thrives in a fast-paced, detail-oriented environment. As the first and last point of contact, you will play a vital role in shaping each guest's experience while supporting the daily operations of a high-performing spa.

Requirements

2+ year experience in front desk, hospitality, spa, salon, or customer service preferred
Strong communication skills with the ability to engage a diverse clientele
Proven ability to multitask and problem-solve in a fast-paced setting
Detail-oriented with excellent organizational skills
Comfortable with computers, scheduling software, and point-of-sale systems
Professional presentation, demeanor, and strong interpersonal skills
Open to feedback and committed to continuous improvement
Availability for evenings and at least one weekend day

Responsibilities

Provide a warm, professional welcome to all guests, ensuring a seamless arrival and departure experience
Manage high-volume phone and scheduling systems with accuracy and efficiency
Coordinate and maintain a dynamic appointment book to optimize daily operations
Deliver personalized service by recommending treatments and retail products
Process transactions and encourage pre-booking to enhance guest retention
Collaborate with team members to ensure smooth workflow and elevated service standards
Maintain a calm, organized front desk environment while multitasking effectively