Front Desk Coordinator- Family Activity Center
About The Position
Ballantyne Country Club is seeking an energetic, organized, and reliable full-time Front Desk Coordinator for its Family Activity Center (FAC). The FAC is a vibrant hub for youth, fitness, and family fun. As the first point of contact for members and their families, this role is responsible for creating an exceptional first impression, ensuring the facility runs smoothly, and assisting members with reservations, inquiries, and club programming. This position is ideal for someone who enjoys interacting with people, excels in a busy environment, and is dedicated to providing excellent customer service.
Requirements
- Previous experience in hospitality, country clubs, high-end retail, or front desk reception is highly preferred.
- Strong communication, interpersonal, and multitasking skills.
- Comfortable using computers.
- Full-time availability.
- Must be flexible to work a schedule that includes a mix of mornings, evenings, weekends, and holidays based on club event schedules.
- A positive, "can-do" attitude with a genuine passion for hospitality and working around families and children.
Nice To Haves
- Experience with Jonas or similar club software is a huge plus.
Responsibilities
- Greet members and guests warmly by name, check them into the facility, and assist with questions regarding fitness, tennis, pool, and youth programs.
- Answer phone calls, respond to emails, manage facility schedules, and process program registrations using club management software.
- Open and close the facility securely.
- Maintain a clean and organized front desk area.
- Periodically walk the facility to ensure safety and neatness.
- Handle point-of-sale transactions accurately for guest fees, merchandise, and event registrations.
- Act as a liaison between members and department directors (Fitness, Tennis, Youth) to communicate updates or resolve minor issues.
Benefits
- Health/Vision/Dental Insurance
- Short Term & Long Term Disability
- PTO and Holiday Pay
- 401K Eligible after a year of employment and 1000 Hours worked.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
