Roslyn Front Desk Coordinator
About The Position
The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, Studio Guides stand at the front desk as the face of the studio, managing check-ins (-outs), appointment scheduling and adjustments to meet demand, and handling client communication by phone, email, and text with professionalism and care. They are also responsible for facility operations, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key responsibility of the Studio Guide role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection. Candidates should expect to be on their feet for extended periods while engaging with clients. Individuals who are not motivated by sales, dislike engaging with people, or struggle with punctuality will not succeed in this position.
Requirements
- 1+ years of hospitality experience (i.e. restaurant, retail, hotel, salon/spa, etc.) with a proven track record of superior customer service
- Passion for hospitality and servicing customers
- Flexible schedule: weekends, holidays, and varied weekday shifts
- Full-Time: 5 days open availability (including both weekend days)
- Part-Time: 3 days open availability (including one weekend day)
- Weekend Only: Saturday & Sunday availability every week
- Knowledge of salon/spa standards, policies, and procedures
- Forward-thinking problem solver with compassion for clients
- Enthusiasm for beauty, skincare, and continuous learning
Responsibilities
- Manage check-ins and check-outs
- Manage appointment scheduling and adjustments
- Handle client communication by phone, email, and text
- Ensure the studio environment is clean, organized, and running smoothly
- Sell memberships
- Arrive before the start of each shift
- Work specific AM or PM shifts to cover the front desk
- Manage the waitlist
- Rebook clients immediately post service
- Perform laundry and towel service
- Perform studio cleaning and organization
- Provide field marketing support inside and out of the studio
- Sell memberships and packages
Benefits
- Bonus eligible
- Medical, dental & vision insurance (FT Only)
- Disability, accident, critical illness & life insurance
- Employee Assistance Program (EAP) for mental wellness
- Paid Time Off (FT Only)
- Sick Leave
- Holidays
- Reliable schedules
- Annual Glowbar Membership + 2 guest passes
- Employee discounts on skincare products
- Friends and family discounts
- Commuter benefits
- Referral bonuses
- Discounts on lifestyle brands, restaurants, theme parks, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
