FRONT DESK COORDINATOR

Village Center Community Development District•The Villages, FL

2d•$0 - $15•Onsite

About The Position

The Villages Community Development Districts (The District) tops the list of community development districts that continue to grow in one of the most scenic locations in Florida, The Villages. Our collective commitment to hospitality, innovation & creativity, hard work, and stewardship helps employees thrive and excel in many fields within The District. An immediate full-time opportunity exists for an individual with commitment, a “passion” for excellence, and a “drive” for accuracy to join our Customer Service team. This position requires a solid background of advanced customer service skills used daily. The incumbent will enjoy a challenging atmosphere and be part of a productive team that supports the District and the surrounding community. The District is looking for an individual who desires to utilize their cutting-edge skills. The District provides a supportive and engaging workplace that is committed to developing great talent, coupled with competitive compensation and benefits. Do not pass up this opportunity to be a part of a positive, expanding organization.

Requirements

High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Valid Florida Driver’s License required.
All candidates and employees must successfully pass background screening.
Is knowledgeable of all District Departments and The Villages Community to provide general information to both customers and fellow co-workers.
Must be proficient in Outlook, functional in Microsoft Office package, including Word, Excel, Office and PowerPoint.
Well organized and able to successfully multi-task, and work under pressure in a fast-paced environment to meet multiple demanding deadlines.
Excellent written and verbal communication skills and professional appearance.
Ability to successfully review, and accurately classify, categorize, prioritize, and/or analyze data and/or information.
Ability to successfully interpret instructions furnished in written, oral, diagrammatic, or schedule form to produce required information.
Ability to exercise independent judgment to adopt or modify methods and standards to meet assigned objectives.
Ability to periodically work flexible schedule required to assist in special projects/programs during the course of the year.
Proven ability to successfully interact with diverse customer population while providing excellent customer service.

Responsibilities

Greet all visitors, residents, and vendors; refers to appropriate offices.
Assist internal callers to determine needs and relay messages.
Open and sort incoming mail for distribution to staff members.
Schedule appointments and maintain calendars.
Prepare CDD certificates from attendance sheets.
Assist in proofreading department materials for accuracy prior to distribution.
Assist in maintaining and establishing Excel Spreadsheets to track various forms of data.
Confirm priorities of daily workload on a regular basis to handle multiple tasks.
Work independently and ensures completion of all projects in a timely manner.
Keep administrative staff apprised of important issues and assist in daily departmental operations as needed.
Answer questions and provide assistance to guests by directing them to the proper facility.
Respond to resident inquiries or concerns they might encounter.
Provide back-up when necessary to other office personnel.
Support overall Administration function as needed daily by assisting and/or serving as back-up to other Administration staff.
Make sure the doors to the entrance and conference rooms are locked before leaving at night.
Performs other duties as assigned
May be expected to perform additional duties in an emergency.
Establish and maintain effective working relationships with those contacted in the course of work.
Models behavior to the District Core Values at all times;
Cultivates and maintains effective working relations within the department, the District, as well as outside of the organization.
Fosters a teamwork environment.