Front Desk Coordinator

Ignite Human Capital•San Rafael, CA

40d•$23 - $27•Onsite

About The Position

Pelvic Path is a premier, specialized outpatient physical therapy practice in San Rafael, CA. We provide compassionate, 1-on-1 care in a boutique clinical environment. We are seeking a reliable, warm Front Desk Coordinator / Medical Receptionist to serve as the face and voice of our clinic, manage front office operations, and ensure a smooth, welcoming experience for our patients.

Requirements

1+ years of front desk, receptionist, or customer service experience (experience in a medical clinic, physical therapy practice, wellness clinic, or boutique studio preferred).
Exceptional verbal and written communication skills with strong empathy and active listening.
Tech-competent and comfortable using Electronic Medical Record (EMR) software, Google Workspace, and online scheduling platforms.
Knowledge of HIPAA compliance and strict adherence to maintaining patient confidentiality.
Detail-oriented, highly punctual, reliable, and skilled at multi-tasking in an organized manner.

Nice To Haves

experience in a medical clinic, physical therapy practice, wellness clinic, or boutique studio preferred

Responsibilities

Greet arriving patients warmly, answer incoming calls, manage email inquiries, and guide clients through digital onboarding and intake forms.
Manage therapist schedules, coordinate follow-up appointments, reduce schedule gaps, and handle waitlists to ensure optimal clinic flow.
Collect payments, process credit cards, issue receipts, and generate superbills/invoices using our streamlined software.
Provide light administrative assistance to Physical Therapists (e.g., preparing intake folders, organizing patient charts, sending home exercise programs).
Keep the reception area, waiting room, and common areas neat, sanitized, organized, and fully stocked with supplies and amenities.