Front Desk Coordinator

Lovely Skin•Omaha, NE

27d•Onsite

About The Position

As a Front Desk Coordinator with Schlessinger MD, you will be the first impression for incoming clinic patients and set a welcoming tone for our patients and guests. You will get to make a difference every day in the interactions with our patients and partnering with clinic nursing staff. If you’re passionate about great service, detail oriented and love to make people smile; this may be the opportunity for you! Schlessinger MD and LovelySkin Spa, part of the LovelyGroup, are rated “Best in Omaha” year after year for a reason: our people! As one of the busiest dermatology clinics in Omaha, we keep a brisk pace but never compromise patient experience. Come be a part of supporting this amazing team! In this role you will Bring energy and attentiveness to our front desk team! You’ll set the tone for patient experience from the first scheduling phone call to their check out. We value our patients, and you’ll be part of the team that makes them feel heard, appreciated, and excited to be a part of Schlessinger MD.

Requirements

1-2 years in a customer service role
Experience scheduling appointments and working within an EMR (Electronic Medical Records) system such as Nextech or Epic
Exceptional phone skills
Ability to multi-task
Team focused mentality; jump in to minimize wait times

Nice To Haves

previous clinic reception experience preferred

Responsibilities

Utilize multi-line phone system to schedule appointments, take messages, and conduct reminder/confirmation calls.
Ensure we are providing the best customer service and care to our patients and other callers.
Complete daily tasks to include (but not limited to) open/closing the clinic, prepare superbills for upcoming appointments, and scan documents into medical records.
Check in and out clinic patients.
Inform the providers and office administrator of delays with clinic and keep patients informed of delays.
Collect insurance cards and payments.
Ensure daily balancing at the close of business and communicate discrepancies with the accounting team and office administrator.
Maintain a clean, organized work/file area.
Proactively print schedules and pull relevant files for the following day.
Perform electronic file maintenance.
Maintain professional and consistent communications and working relationships with patients, billing team, nursing staff, providers, and management.
Cross train in our med spa reception to provide seamless reception coverage and elevated customer service.
Perform other duties as assigned.