Front Desk Coordinator -Chelsea
Phoenix Charter Academy•Chelsea, MA
•Onsite
About The Position
We are seeking a friendly and professional Front Office Coordinator to join our team. This person will be the first point of contact for visitors and clients, providing exceptional customer service and maintaining a welcoming atmosphere. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask effectively.
Requirements
- Previous experience in a customer service or administrative role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and time management abilities.
- Proficient computer skills, including MS Office Suite.
- Ability to maintain confidentiality and handle sensitive information with professionalism.
- Detail-oriented and adept at multitasking in a fast-paced environment.
- Professional appearance and demeanor.
- Unwavering belief in our students - Phoenix staff operate with the deeply held belief that all young people want to and can succeed even in the face of substantial systemic barriers and societal constraints.
- Continuous Improvement - Phoenix staff approach problem solving with curiosity and desire to understand the perspectives of others. They carry an internalized sense of �I can always learn more� and know that adults at Phoenix must model the qualities of being open-minded and willing to make mistakes and learn from them. Phoenix staff members embody �lifelong learner� mindsets and strive for constant improvement.
- Eager to Learn - Phoenix staff must be able to learn as they go in a fast paced, ever evolving, urgent environment. They have the desire to receive direct feedback and the ability to implement the feedback into practice quickly.
- Commitment to Diversity, Equity, and Inclusion - Phoenix staff commit to understanding the ways that their self-identity and experiences impact and interact with their daily work, their colleagues, and their students, and work toward furthering initiatives that promote a more equitable society.
- Communication - Conveys information effectively and efficiently using verbal, non-verbal, and written communication skills; has knowledge and flexibility to communicate across lines of difference.
- Scholar Orientation - Works to deepen understanding of scholars and centers the needs of scholars in all aspects of how the work is done.
- Adaptability - Adjusts and strategically aligns work to the school's mission while navigating complex and changing environments internally and externally.
- Strong work ethic with ability to work independently and in a team environment
Nice To Haves
- Associate's Degree or Bachelor's Degree preferred but not required.
Responsibilities
- Serve as primary front desk support during assigned hours
- Greet visitors, manage calls, and support student and staff needs
- Coordinate and execute event setup and breakdown (meetings, school events, PD, etc.)
- Maintain shared spaces to ensure readiness and organization
- Support logistics such as room scheduling, materials distribution, and internal communications
- Assist with attendance tracking and data entry as needed
- Provide general administrative and operational support to the FOM and DOO
- Ensure front office coverage and responsiveness throughout the day
Benefits
- professional development
- coaching
- resources needed for you to succeed
- An open, curious, and celebratory culture that embraces diversity as a leading asset and fosters equity and inclusion through affinity groups and continuous capacity building supported by our Racial, Justice, and Equity working group.
- Competitive market comp
- medical
- dental
- vision
- mental health
- wellness plans
- a 403b
- employee perks such as longevity bonus
- pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
