Front Desk Coordinator

WestCoast Children's Clinic•Oakland, CA

2d•$26 - $28•Onsite

About The Position

WestCoast Children’s Clinic, located in Oakland, California, is a non-profit community psychology clinic that provides mental health services to Bay Area children, youth and families. Working at WestCoast Children’s Clinic means being part of an organization that is client-centered, trauma-informed, collaborative, and committed to justice and equity. We are seeking a proactive and dependable Front Desk Coordinator to serve as the primary welcoming face of the WestCoast Children's Clinic office. In this role, you will oversee daily administrative operations, coordinate facilities and events, and support staff across clinical, finance, and training departments to ensure a smooth, secure, and welcoming environment.

Requirements

At least two (2) years of reception/office administrative experience
Written and spoken fluency in Spanish required
Professional demeanor and client-focused customer service in high-stress, intensive clinical environments
Excellent oral and written communication skills for clear information exchange across all levels
Strong ability to multitask with high attention to detail, time management, and initiative
Versatile team player who works effectively both independently and within multidisciplinary teams
Deep awareness of race, class, and ethnicity issues with extensive experience serving diverse communities
Creative problem-solver capable of managing complex tasks like agency-wide calendaring
Highly reliable with strict adherence to file, document, and client confidentiality standards
Proficient in MS Office (Excel, PowerPoint), Google Workspace, Mac OS, Asana, Neon, Airtable, Welligent, and Zoom
Candidates must demonstrate advanced Spanish language proficiency in order to effectively provide services to Spanish-speaking clients and families.
Final candidates will be required to complete an ALTA Language Proficiency Test administered by WestCoast Children’s Clinic and must achieve a minimum score of Level 9 (Advanced) to qualify for the position.

Nice To Haves

BA/BS preferred

Responsibilities

Greet clients, staff, and visitors, directing them to their correct destinations.
Answer and redirect incoming phone calls on a multi-line system and forward website inquiries.
Handle incoming and outgoing mail and packages, including logging deliveries, creating shipping labels, and distributing items.
Provide immediate responses to building safety and emergency issues, helping maintain a safe and sustainable work environment.
Issue parking passes to new staff and coordinate paycheck distribution with the finance team.
Assist clinical, QA, and other staff with mailing documentation and packages to outside partners and clients.
Navigate and maintain organizational Google calendars, collaborating cross-departmentally for accuracy.
Manage inventory, ordering, and ad-hoc requests for office supplies, program treatment materials, swag, and ergonomic needs.
Assist the Facilities Coordinator with events and collaborate closely with the Facilities Manager on various projects.
Interact with all staff and clients in a manner that demonstrates ownership and builds trust.

Benefits

Employer-paid Medical Benefits for Employees
100% employer-paid dental and vision
Dependent medical, dental and vision (50% employer-paid)
Medical and Dependent Care FSA and commuter plans
100% employer-paid life insurance long-term disability insurance
Voluntary accident, term life and hospital indemnity insurance
403(b) and ROTH retirement plan options, employer contribution targeted at 7.5% after first year of employment
Annual incentive compensation (10%)
Three weeks PTO during the first year of employment, 4+ weeks PTO with additional years of service
12 paid holidays plus one paid floating holiday per year
4 paid self-care days per year
Wellness stipend ($100.00 per month)
Professional development stipend and CEUs for trainings
Employee Assistance Program (EAP)