Front Desk Coordinator
About The Position
Our Culture: Inspire hope. Build your legacy. Founded in 2011, Florida Digestive Health Specialists (FDHS) is the state's largest single-specialty, physician-owned gastroenterology practice. FDHS provides unparalleled, compassionate gastroenterology care. With a mission to provide the highest quality digestive health services while fostering advanced research to improve patient outcomes, FDHS offers comprehensive care across 30 locations in Florida. The team includes many “Top Doctors” recognized by Castle Connolly for their clinical excellence and dedication to the communities they serve. This is a great organization to be a part of, so come join the team! As we continue to grow, we are seeking a Front Desk Coordinator to join our team and support our mission. Description: We are seeking an organized Front Desk Coordinator with a strong commitment to patient care. The ideal Front Desk Coordinator candidate will be responsible for providing exceptional customer service to patients, managing administrative tasks, and ensuring smooth operations at the front desk.
Requirements
- High school diploma or equivalent required
- Excellent verbal and written communication skills with the ability to communicate effectively with patients and healthcare professionals
- Strong organizational skills with the ability to multitask and prioritize tasks in a fast-paced environment
- Empathetic and compassionate demeanor, with the ability to handle sensitive patient situations with care and professionalism
- Proficiency in using scheduling software and electronic medical records (EMR) systems
- Ability to maintain professionalism and composure in stressful situations
- Ability to collaborate effectively with colleagues and contribute to a positive work environment
- Willingness to adapt to changing priorities and work schedules as needed
Nice To Haves
- Previous experience in a medical office or healthcare setting preferred
Responsibilities
- Greet patients and visitors with a warm and welcoming demeanor
- Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
- Answer phone calls, take messages, and redirect calls as necessary
- Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Communicate effectively with patients, medical staff, and other team members
- Comfort patients by anticipating patients’ anxieties and answering patients’ questions
- Verify insurance information, process patient balances, and reconcile copayments daily
- Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
- Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
- Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
- Maintain cleanliness and organization of the front desk and reception area
- Maintain operations by following policies and procedures, reporting needed changes
- Assist with other administrative tasks as assigned by management
- Other duties as assigned
Benefits
- Competitive salary commensurate with experience
- Comprehensive benefits package including health insurance, retirement plan, paid time off and paid holidays
- Professional development opportunities
- Positive and collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
