Front Desk Coordinator

Pyramid Healthcare•Stroudsburg, PA

1d•$15 - $17•Onsite

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Pyramid Healthcare, a nationally recognized leader in behavioral health and addiction treatment, is seeking a Front Desk Coordinator to join our Outpatient Treatment Center in Stroudsburg, Pennsylvania. Our outpatient facility provides evidence-based mental health and substance use treatment services that support individuals on their path to long-term recovery. As the first point of contact for clients, families, and community partners, the Front Desk Coordinator plays a critical role in creating a welcoming, professional, and organized environment while supporting the daily operations of our behavioral healthcare clinic. If you thrive in a fast-paced healthcare setting and are passionate about helping individuals in recovery, we encourage you to apply.

Requirements

High School Diploma or GED required
Previous administrative assistant, receptionist, front desk, medical office, or customer service experience preferred
Experience in behavioral healthcare, mental health services, addiction treatment, or healthcare administration preferred
Strong proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and Teams
Ability to learn and effectively utilize Electronic Medical Record (EMR/EHR) systems and other healthcare software
Knowledge of federal, state, accreditation, and regulatory compliance standards
Excellent verbal, written, and interpersonal communication skills
Strong customer service and relationship-building abilities
Exceptional organizational and time management skills
Ability to prioritize multiple responsibilities in a fast-paced environment
Ability to maintain confidentiality and exercise sound judgment
Ability to respond appropriately in crisis situations and high-risk environments
Strong attention to detail and commitment to accuracy
Ability to work independently and collaboratively within a multidisciplinary team

Nice To Haves

Bachelor's degree preferred

Responsibilities

Manage the daily operations of the facility front office
Welcome, greet, and assist clients, visitors, vendors, and staff entering the treatment center
Coordinate and oversee appointment scheduling and calendar management
Maintain medical records, including filing, scanning, document transfers, and record requests
Assist with client registration, intake processes, and billing documentation
Answer and direct incoming phone calls while providing exceptional customer service
Perform administrative duties including filing, faxing, copying, scanning, typing, and mailing correspondence
Order office and client supplies while maintaining appropriate inventory levels
Coordinate maintenance and repair of office equipment with vendors and service providers
Maintain and reconcile petty cash according to company policies
Ensure the office and reception areas remain clean, organized, and professional
Maintain confidentiality of client and company information in compliance with HIPAA and organizational policies
Complete required trainings and maintain compliance with accreditation, licensing, and regulatory standards
Perform additional duties as assigned