Front Desk Coordinator

Fresenius Medical Care • Garden Grove, CA

7d • $23 - $27 • Onsite

About The Position

Azura Vascular Care is looking to hire a Full Time Front Desk Coordinator in our Garden Grove, CA surgery center. This role will be (5) 8 hour shifts, and you will need to work 1 Saturday per month. You may have the opportunity to have one day off during the week or work overtime the week you will work Saturday. In this role, you will greet patients, schedule surgical appointments, verify insurance and arrange transportation for patients. As the Patient Services Coordinator, this position coordinates scheduling, pre-procedure communication, medical record documents, EMR demographic data entry requirements for payers and Revenue Cycle, greets patients, and answers a multi-line telephone and fax.

Requirements

• HS Diploma or GED required.
• EMR experience
• MS Outlook and Excel experience.
• Excellent phone skills.
• 1 – 2 years’ related experience preferably in a medical setting with insurance billing.
• Proficient in the use of computers and related software such as Microsoft Office is necessary.
• Excellent communication skills – verbal and written.
• Ability to handle several tasks simultaneously.
• Ability to adapt to supporting software applications.

Nice To Haves

• Bilingual in English and Spanish preferred.
• Associate Degree or higher preferred.

Responsibilities

• Schedule and input all appointments in the scheduling module in a timely and efficient manner.
• Assure all pre-procedure/preoperative activities are scheduled or completed.
• Manages patient cancellations, center cancellations (e.g. equipment issues), and additions to schedule in accordance to center scheduling parameters.
• Print patient schedule and pull patient charts daily.
• Facilitates the admission process by professionally greeting all patients and visitors and obtain patient identification and insurance information to initiate admissions process.
• Assemble, file, and maintain patient medical records and financial records in a confidential and secure manner.
• Complete front-end process of billing procedure ensuring all information is entered into the computer registration module.
• Performs Insurance Verification process and completes all required processes for prior authorizations or other actions required by payor.
• Assist with patient transportation if the patient qualifies per the Company Transportation Policy.
• Ensure appropriate signatures are included on all necessary chart and admissions data in accordance with FMCNA policies and procedures.
• Ensure accuracy when scanning and filing documents and completes within 24 hours of completed visit including physician reports to referral sources.
• Communicate all changes about procedure and insurance which is identified during patient visit to appropriate internal parties and directly to the patient record immediately.
• Perform daily encounter checks to assure reporting accuracy.
• Coordinates collection, processing, maintenance, storage, retrieval, documentation, and distribution of medical records per policy and procedure.
• Assures documentation of logs of medical record release.
• Provides information to parties engaged in research or study projects involving patient care and utilization of services in accordance with policy.
• Oversees the materials going in and out of the office including inventory, shipments, and deliveries.
• Other duties as assigned.

Benefits

• medical, dental, and vision insurance
• a 401(k) with company match
• paid time off
• parental leave
• potential for performance-based bonuses depending on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED