Front Desk Coordinator

The Joint Chiropractic•San Antonio, TX

48d•Onsite

About The Position

The Joint Chiropractic is revolutionizing access to care by delivering high-quality, affordable chiropractic services in a convenient retail setting. As the largest operator, manager, and franchisor of chiropractic clinics in the U.S., The Joint delivers more than 12 million patient visits annually across nearly 1,000 locations. Recognized by Forbes, Fortune, and Franchise Times, we are leading a movement to make wellness care more accessible to all. We are seeking a goal-oriented, proactive, and service-minded Front Desk Coordinator to join our team. This customer-facing role plays a key part in patient experience, front office operations, and clinic growth. If you’re passionate about health and wellness, love helping people, and thrive in a fast-paced retail healthcare setting, this is the opportunity for you.

Requirements

High school diploma or equivalent required
Minimum one year of customer service and sales experience preferred
Strong phone, computer, and multitasking skills
Energetic, motivated, and confident in a goal-driven environment
Positive attitude with a team-oriented mindset
Must be able to stand/sit for long periods and lift up to 50 pounds

Nice To Haves

Retail, hospitality, fitness, or sales experience is a plus.
Office management or marketing experience is a plus.

Responsibilities

Build relationships with patients by confidently recommending wellness plans, memberships, and care packages.
Meet and exceed individual and clinic sales goals through patient education and exceptional customer service.
Greet, check in, and engage every patient, creating a warm, welcoming, and professional first impression.
Manage the daily flow of patients to ensure an organized and efficient clinic experience.
Answer phone calls, schedule appointments, and assist patients with questions and membership needs.
Re-engage inactive patients and members through phone calls, texts, and other outreach efforts.
Maintain accurate patient records and process transactions using our clinic software.
Assist with local marketing initiatives, community events, and patient outreach.
Keep the front desk and reception area clean, organized, and inviting.
Work closely with chiropractors and team members to deliver an outstanding patient experience.