Front Desk Coordinator

Seekr • Austin, TX

4d • Hybrid

About The Position

The Front Desk Coordinator owns visitor management as part of the office security compliance function, serving as the primary point of accountability for front-of-house operations and facility support. This role exercises independent judgment in managing visitor control procedures, guest hospitality, mail/shipping operations, kitchen and supply management, and office lunch programs. The Coordinator is responsible for developing, implementing, and continuously improving the processes that govern these functions, ensuring consistent adherence to facility security requirements and exercising discretion in interpreting and applying visitor control protocols to a range of situations.

Requirements

• High school diploma or equivalent required
• 1+ years of experience in a front desk, reception, office coordination, or hospitality role
• Strong verbal and written communication skills
• Excellent customer service and interpersonal skills
• Highly organized with strong attention to detail, particularly regarding ID verification and visitor log accuracy
• Ability to multitask in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Word, Excel) and visitor management/badging systems
• Discretion in handling sensitive information
• Notary certification strongly preferred; willingness to obtain notary commission required

Responsibilities

• Serves as the primary point of contact for all visitors, employees, and vendors, setting the professional tone and standard for guest interactions across the office
• Owns visitor identity verification and compliance with facility security protocols, independently evaluating and resolving situations involving incomplete or questionable documentation, sign-in/sign-out discrepancies, and badge issuance/collection and create process for escalation when necessary
• Exercises independent judgment in escorting guests through secure environments, determining appropriate routing, timing, and handling based on visitor type, host availability, and facility security considerations
• Designs and maintains the notification workflow for host arrival alerts, ensuring efficient communication across the office
• Manages the conference room and lobby assignment process end-to-end, resolving scheduling conflicts and making independent decisions on space allocation
• Owns the integrity, accuracy, and audit-readiness of visitor logs, and is accountable for the overall security posture and organization of the reception/lobby area
• Acts as the go-to resource and subject-matter authority for the Austin office on space logistics and office norms, independently fielding and resolving employee questions
• Manages end-to-end mail and shipping operations, including receiving, logging, and distributing incoming items, processing and tracking outgoing shipments, and maintaining logs while resolving delivery discrepancies
• Owns kitchen and office supply management and standards, independently handling inventory reordering, cleanliness standards, and the full lifecycle of weekly office lunch programs and vendor relationships, plus ad hoc catering coordination for meetings and events
• Owns administrative and facility support functions, including shared space scheduling, office equipment upkeep, safety/escorting judgment calls, and leading or supporting special projects with independent judgment

Benefits

• Equity Ownership – RSUs that let you share directly in Seekr’s long‑term success and growth.
• Unlimited PTO plus 14 paid company holidays to truly recharge.
• A flexible hybrid work environment with offices in Reston, VA and Austin, TX.
• Competitive Total Rewards – A role‑appropriate compensation structure that supports long‑term growth, including base salary, bonuses, or commission plans depending on role.
• 401(k) with Company Match – Build your future with a retirement plan that includes employer matching.
• Comprehensive Health & Wellness – Medical, dental, vision, and life insurance coverage starting day one—for you and your family.
• Paid parental leave to support employees as they welcome a new child through birth, adoption, or foster placement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED