Front Desk Coordinator

MITY-LITE INC•Orem, UT

12d•$20 - $20•Onsite

About The Position

This position is often the first point of contact for customers, visitors, and employees and plays an important role in creating a welcoming and professional experience. In addition to managing the front desk, this role will provide support to our Customer Success, Accounting, and Sales Operations teams with a variety of day-to-day administrative and customer-related tasks. This is a great role for someone who enjoys working with people, staying organized, and helping wherever needed.

Requirements

Friendly, dependable, organized, and comfortable working with a variety of people throughout the day
Strong customer service and communication skills
Ability to manage multiple priorities and maintain a professional experience both in person and over the phone
Experience with a multi-line phone system and Microsoft programs is helpful

Nice To Haves

Experience with Excel, Teams, NAV, or another ERP system is preferred but not required
Willing to learn, jump in where needed, and be a reliable part of the team

Responsibilities

Welcome visitors and help create a friendly, professional experience
Answer and route incoming calls to the appropriate Account Manager or department
Respond to customers through our live chat function
Assist with retail order entry
Support customer outreach projects as needed
Provide a professional and helpful experience for customers in person, over the phone, and electronically
Print and mail customer invoices
Assist with ACH and credit card payments
Maintain the check log
Verify banking information
Email invoices, W-9s, and other requested documentation to customers
Develop a general working knowledge of NAV to support routine accounting tasks
Provide support to the Sales Operations Coordinator as needed
Label product swatches and samples
Assist with sample organization and management projects
Help with additional Sales Operations and administrative projects as needed