Front Desk Coordinator

Ignite Human Capital • San Rafael, CA

3d • $23 - $27 • Onsite

About The Position

At Pelvic Path, we provide compassionate, specialized 1-on-1 pelvic health physical therapy. We know that reaching out for pelvic health care can feel intimidating or vulnerable for many patients. We take pride in creating an environment that feels warm, safe, discrete, and welcoming from the very first interaction.

We are looking for an organized, reliable, and empathetic Front Desk Coordinator to be the face and voice of Pelvic Path. In this role, you will manage daily front-office operations, ensure a seamless scheduling experience for our patients, assist our Physical Therapists with light administrative duties, and maintain a spotless, peaceful clinic environment.

Requirements

• 1+ years of customer service, front desk, or receptionist experience (healthcare, wellness, physical therapy, or boutique studio experience is a big plus!).
• Exceptional verbal and written communication skills with a strong sense of empathy and active listening.
• Comfortable learning and using Electronic Medical Records (EMR) software, Google Workspace, and scheduling tools.
• High level of organization, multi-tasking, and ability to keep schedules running smoothly.
• Strict adherence to HIPAA guidelines and maintaining absolute patient privacy.
• Strong work ethic and commitment to being reliable for our team and patients during your scheduled hours.

Responsibilities

• Enthusiastically greet patients as they arrive, making them feel instantly comfortable and valued.
• Answer incoming phone calls, emails, and patient inquiries with empathy, professionalism, and clarity.
• Guide new clients through onboarding forms, intake paperwork, and digital payment setups.
• Oversee therapist schedules, book follow-up visits, and manage cancellations/waitlists to optimize clinic flow.
• Assist physical therapists with light administrative duties (e.g., sending exercise programs, tracking patient charts, preparing intake folders).
• Collect payments/copays, issue receipts, and manage superbills/invoices as needed.
• Keep the waiting area, front desk, and treatment room corridors neat, tidy, and organized throughout the day.
• Perform light cleaning and sanitization of high-touch surfaces to ensure a hygienic, safe clinical space.
• Monitor front desk supplies, patient amenities (water/tea area), and clinic linen levels; notify management when reordering is required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed