Front Desk Coordinator

Tampa Family Health Centers•Tampa, FL

40d•Onsite

About The Position

Tampa Family Health Centers is seeking a Front Desk Coordinator to support front office operations at assigned clinic locations. The Front Desk Coordinator is responsible for greeting patients and completing patient registration at the point of service. This role interviews patients and validates protected health information (PHI) both in person and by phone, coordinates appointments, and supports efficient clinic and provider scheduling. As the first point of contact, the Front Desk Coordinator plays a critical role in creating a positive, professional, and welcoming patient experience.

Requirements

High school diploma or equivalent.
Minimum of one (1) year of customer service experience.
Ability to navigate and enter information into an electronic health record.
Proficiency with Microsoft Word, Excel, and Outlook.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.

Nice To Haves

Bilingual (Spanish/English) preferred.
Strong attention to detail and accuracy.
Excellent organizational and time management skills.
Ability to multitask in a fast-paced healthcare environment.
Ability to work effectively with individuals from diverse backgrounds.
Team-oriented with the ability to adapt to changing priorities.
Professional, compassionate, and patient-focused attitude.

Responsibilities

Greet patients in a professional and courteous manner while providing exceptional customer service.
Register new patients according to established protocols and assist with forms and documentation.
Communicate Tampa Family Health Centers policies and procedures to patients.
Schedule, reschedule, and confirm patient appointments and recalls.
Obtain proof of insurance and accurately scan documentation into the electronic health record.
Verify and update patient demographic and insurance information.
Answer and manage incoming telephone calls and route messages appropriately.
Collect and accurately document patient payments.
Notify the answering service when the clinic is online or offline and forward messages to the appropriate staff.
Maintain appointment logs and support daily front office operations.
Follow all TFHC policies, accreditation standards, HIPAA requirements, and applicable regulations.
Build positive relationships with patients, visitors, and fellow team members.
Support the mission, vision, and values of Tampa Family Health Centers.

Benefits

Medical, dental, and vision insurance
Affordable medical plan options
$0 copay for eligible employee visits and diagnostic testing at TFHC
Dental coverage with employee-only coverage available at no cost
Vision coverage for routine eye exams, glasses, lenses, and contacts
Employer-paid life insurance and accidental death & dismemberment coverage
Employer-paid long-term disability coverage after eligibility requirements are met
Generous Paid Time Off (PTO)
Seven paid company holidays
401(k) retirement plan with employer contribution after one year
Employee Assistance Program (EAP)
Pet insurance
Employee discount program
Student loan refinancing resources
Career growth and advancement opportunities throughout one of Florida's largest Federally Qualified Health Centers