Front Desk Coordinator

Carolina Health Specialists•Myrtle Beach, SC

6d•Onsite

About The Position

This position is for a Front Desk Coordinator in a busy medical practice. The role involves managing the front desk operations, including greeting patients, managing appointments, handling administrative tasks, and ensuring excellent customer service. The hours are Monday-Thursday from 7:45 AM to 5:15 PM and Friday from 8:00 AM to 12:00 PM. There are no nights or weekends required.

Requirements

Excellent computer skills.
Excellent customer service skills.
Knowledge of check-in and check-out procedures.
Knowledge of reception tasks, clinic policies and procedures, and paperwork.
Knowledge of how to use office equipment including phone, computer, fax, and Epion iPad.
Knowledge of customer service concepts and techniques.
Knowledge of Electronic Medical Records systems.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Demonstrate current competencies applicable to job position.
Demonstrate adequate computer skills at the time of hire.
Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationships with patients, families, physicians, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand and follow oral written instructions.
Ability to multi-task.
Minimum of one year experience in customer service setting.
Preferably six months receptionist experience in a health care setting.
Experience with office equipment.

Nice To Haves

50 wpm typing skill preferred.
May be required to travel between offices if hired for the company float pool or if assistance is needed at other offices due to staffing issues and shortages.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner, providing necessary instructions for check-in and check-out processes.
Answering the phone in a pleasant manner and addressing customer needs promptly.
Maintaining excellent customer service at all times.
Completing all necessary paperwork, such as encounter forms and updates, and using the computer system for billing information.
Checking patients in and out in a timely and professional manner, ensuring they are not checked in late or after their scheduled time.
Updating patient demographic information, collecting co-pays, and providing necessary forms for completion and signatures.
Verifying and updating insurance information, ensuring insurance packages are properly loaded during check-in, and that insurance cards are updated and on file.
Ensuring patients are in-network and eligible at the time of service.
Collecting balances, deductibles, and co-pays at the time of service.
Setting up payment plans for patients with outstanding balances.
Scheduling lab appointments, AWVs, and follow-up appointments.
Maintaining a clean and orderly waiting area, including the work area and bathrooms.
Completing photocopying, computer input/typing, and mail sorting.
Calling upcoming scheduled patients regarding their balances.
Preparing bank deposits and reconciliation at the end of the day.
Maintaining confidentiality of all patient information.
Opening and closing the office on time each day, when applicable.
Scanning documents.
Handling patient referrals.
Ordering office supplies.
Processing prior authorizations.
Working buckets within the EMR system.
Performing barcoding.
Preparing medical records.