Front Desk Coordinator (Boerum Hill)

Metro Physical & Aquatic Therapy•Brooklyn, NY

1d•Onsite

About The Position

Metro Physical & Aquatic Therapy is seeking a Clinic Support Associate for immediate, long-term employment. This role involves managing front desk operations and assisting clinicians with patient care to ensure a smooth and welcoming experience. It's a hands-on position in a fast-growing field, offering opportunities for learning and growth within an expert team that prioritizes patients and people.

Requirements

High school diploma or GED.
Proficiency in Google Suite.
Strong communication skills and the ability to interact professionally with customers, co-workers, and management.
Ability to calmly and effectively resolve client concerns.
Ability to work effectively within a team environment.
Excellent interpersonal skills and the ability to quickly adapt to new programs.
Ability to successfully complete in-service training.
Ability to observe, evaluate, and record patients' conditions, reactions, and changes in physical condition.
Ability to maintain a professional attitude and conduct in the welfare of patients.
Strong record-keeping and report-writing skills.
Ability to use logic and problem-solving skills to resolve issues.
Ability to work independently under tight deadlines in a rapidly changing environment.
Excellent time management and organizational skills.
Must be career-minded and interested in long-term opportunities, not seasonal or temporary roles.

Nice To Haves

One (1) year of medical office experience preferred, with familiarity in EMR systems a plus.
One year of experience in a customer service-oriented role is strongly preferred.

Responsibilities

Greet and welcome patients and visitors in person or over the phone, answer or direct inquiries, and check in patients.
Deliver high-level customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
Manage scheduling operations with a focus on growth, maximizing provider availability and treatment room usage.
Maintain on-time patient flow by notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of delays.
Receive and process incoming faxes promptly.
Perform accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
Generate reports, logs, and lists, including financial reconciliations and patient retention tracking.
Ensure co-pays are tallied, reconciled, and manage credit extended to patients.
Set up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
Contact treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtain Plans of Care, updating the system accordingly.
Assist patients during therapy by applying heat packs, paraffin dips, helping into pools and onto equipment, monitoring exercise, and guiding through prescribed routines.
Educate patients on proper equipment use and exercise techniques.
Prepare patients for therapy treatments by providing comfort, assistance, and reassurance.
Provide information to patients by answering questions, addressing concerns, and alleviating fears.
Maintain patient confidentiality and protect sensitive information in compliance with HIPAA guidelines and clinic policies.
Maintain a safe, clean, and organized environment by complying with all procedures, rules, and regulations.
Perform light cleaning duties including laundry, treatment table turnover (cleaning and sanitizing), and garbage disposal.
Prepare treatment rooms by sterilizing and delivering equipment and supplies, positioning equipment for therapist access, assisting patients on equipment, and following prescribed protocols.
Answer calls from physicians, hospitals, and patients, demonstrating exemplary customer service skills.
Maintain physical therapy supplies inventory by monitoring stock levels, anticipating needs, placing and expediting orders, and verifying receipt of supplies.
Perform other duties and assignments as required to support clinic operations and patient care.