Front Desk Coordinator (50201)
About The Position
Platinum Dermatology Partners is a network of high-quality dermatology clinics focused on collaborative and innovative growth. They offer general dermatology, cosmetic, medical, plastic surgery, and cancer screening treatments. With over 145 clinics, 350+ providers, and more than 2300 employees across Texas, Arizona, California, Nevada, and Florida, the company is rapidly growing, allowing doctors to focus on exceptional patient care by managing operational aspects. Core values include collaboration, ownership, respect, excellence, authenticity, and integrity. The Front Desk Coordinator is viewed as a "Director of First Impressions," expected to be friendly, professional, and patient-focused, delivering unparalleled customer service in a thriving, fast-paced clinic.
Requirements
- High School Diploma or GED equivalent is required.
- Minimum 2-3 years of experience working at the front desk in a medical office/clinic.
- Patient check-in and check-out workflows experience.
- Prior insurance verification and scheduling experience is required.
- Knowledgeable of medical dermatology terms/CPT, ICD-10.
- Quality written and verbal communication skills.
- Quality mathematics skills.
- Professional in appearance and mannerisms.
- Able to work efficiently in a fast-paced environment.
- Able to demonstrate compassion and caring when dealing with others, patients, and co-workers.
- Able to prioritize tasks, understand the provider’s instructions, and know when to seek information or advice.
Nice To Haves
- Prior dermatology or cosmetic experience is preferred.
- Experience using EMR systems is a plus.
Responsibilities
- Responsible for accurately and professionally handling front desk operations including answering phones, greeting patients, scheduling all appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
- Prepares necessary patient paperwork before the patient’s appointment.
- Review EMA for information that needs to be updated.
- Updates patients' information and accurately enters it in EMA.
- Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
- Recording and collecting patient copays and/or balances at check-in/out.
- Other duties as assigned.
Benefits
- Medical, Dental, and Vision insurance
- Short-term/Long-term disability
- Life and other voluntary plans
- 401(k) plan
- Employee Referral Program
- Paid Time-Off
- Company-Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
