FRONT DESK COORDINATOR I

OAA Orthopaedic Specialists•Allentown, PA

1d•Onsite

About The Position

Provides Patient Care Excellence by providing exceptional customer service to the customers of OAA Orthopaedic Specialists. The Front Desk Coordinator supports the day-to-day activities of our orthopaedic facility through coordination of patient care across all specialties.

Requirements

High school diploma and one to three years related experience and/or training; or equivalent combination of education and experience
Computer experience required
Excellent verbal communication skills
Prior customer service experience

Nice To Haves

Knowledge of third-party insurance preferred
Previous medical office experience preferred

Responsibilities

Demonstrates excellent customer service with patients and visitors, both in-person and on the phone.
Immediately greets and directs patients and visitors.
Schedules appointments in the electronic medical record.
Answers telephone calls promptly and courteously.
Calls patients to reschedule appointments as needed.
Completes a full, accurate patient registration utilizing the electronic check-in program.
Completes patient check-out procedures including collecting payment, scheduling follow up appointments, and providing patient with instructions as needed.
Verifies, updates, and maintains accurate patient insurance information.
Coordinates referrals for patients through insurance and other physician offices.
Assist with insurance verification, authorizations, referrals and patient eligibility, as needed.
Reviews accounts of scheduled patients for balances and expired referrals and addresses with patient for resolution.
Collects co-payment and balances from patients and reconciles daily cash report.
Collects payment for durable medical equipment and files appropriate paperwork.
Receives medical records requests and disability forms.
Records patient communications within the electronic medical record.
Train and mentor new Front Desk Coordinators.
Other duties may be assigned.