Front Desk Coordinator - Bilingual

Lone Peak Dental Group•Huntsville, AL

2d•Onsite

About The Position

We are seeking a professional and customer-focused Bilingual Front Desk Coordinator to join our team. The ideal candidate will be fluent in both English and Spanish and serve as the first point of contact for patients, providing exceptional customer service while assisting with scheduling, registration, insurance verification, and office communication.

Requirements

Fluent in English and Spanish (required)
High school diploma or GED required
Basic computer proficiency and familiarity with EMR/EHR systems
Professional appearance and positive attitude
Reliable, organized, and detail-oriented

Nice To Haves

Previous medical office, dental office, or customer service experience preferred
Strong communication and interpersonal skills
Ability to multitask in a fast-paced environment
Knowledge of insurance verification and scheduling systems preferred
Experience working with diverse patient populations
Familiarity with HIPAA and medical terminology
Ability to de-escalate patient concerns professionally
Team-oriented mindset with strong problem-solving skills

Responsibilities

Greet and check in patients in a friendly and professional manner
Answer incoming phone calls and assist patients with questions or concerns
Schedule, confirm, and reschedule appointments
Verify insurance information and collect copays/payments
Accurately enter and update patient information in the system
Assist with patient intake forms and documentation
Translate and interpret for Spanish-speaking patients as needed
Maintain patient confidentiality in compliance with HIPAA guidelines
Communicate effectively with providers and clinical staff regarding patient needs
Handle general front office duties including filing, scanning, faxing, and email communication
Ensure the reception area remains clean, organized, and welcoming