Front Desk Coordinator ASC

Peachtree Orthopaedic Clinic•Atlanta, GA

12h•$20 - $22•Onsite

About The Position

Under the direction of the Administrative Office Manager, the Front Desk Coordinator is responsible for the daily administrative tasks of the front desk at the Surgery Center. Organization, attention to detail, prioritizing, problem-solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors and Surgery Center and POC staff.

Requirements

High school diploma or general education degree (GED).
Minimum one year experience in customer service in a high volume atmosphere.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed written or oral instructions.
Knowledge of Electronic Medical Records (EMR) preferably Athena Database software, AdvantX; Outlook and MS Word Processing software.
Skills in operating in computers, copying, scanning and faxing preferred.
Regularly required to talk or hear and frequently required to stand, walk, sit, and use hands to handle files, computers, and phones; reach with hands and arms.
Frequent and regular repetitive movements required using the wrists, hands, and/or fingers.
Operate a keyboard, calculator, telephone, copy machine, computer and other office equipment as necessary.
Frequently required to move all extremities within full range of motion as well as stoop and bend at 90 degrees.
Necessary to view and type on computer screens for long periods of time and to work in an environment which can be very stressful.
Specific vision abilities required by this job include close vision.

Nice To Haves

Prefer minimum two years experience as front desk coordinator in a health care organization to include basic knowledge of insurance plans, coverage and procedures.

Responsibilities

Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors.
Portrays the same demeanor while answering and routing phone calls.
Verifies patient's procedure and demographic / insurance information. Makes appropriate changes in AdvantX and on patient profile.
Collects payment from patients; manages a daily collection log co-pay, cash, checks, and credit card totals. Prepares deposit and arranges for courier pick-up.
Prepares daily charts.
Assesses patient needs (wheelchairs/ambulation requirements) and assists with vendor drop-off and pickup of equipment.
Alerts clinical staff as needed.
Maintains the cleanliness and tidiness of the patient waiting rooms.
Alerts Surgery Center staff of equipment and supply deliveries.
Maintains area of Special Assignment.
Other duties may be assigned.