Overnight Front Desk Concierge - ROOST Rainey
About The Position
ROOST Apartment Hotel is a collection of apartment-style hotels designed for extended stays and modern travelers seeking thoughtful design, flexible living, and intuitive service. Combining the comfort of home with the amenities of a boutique hotel, ROOST creates spaces that feel both elevated and approachable. ROOST Rainey Street brings this experience to the heart of Austin, offering guests a design-forward stay rooted in comfort, hospitality, and community. Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country. With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place. ROOST Rainey Street is seeking an Overnight Front Desk Concierge to join our team. This role is ideal for someone who is calm under pressure, highly organized, guest-focused, and comfortable working independently overnight. The Overnight Front Desk Concierge serves as the primary point of contact for guests during overnight hours and is responsible for delivering a warm, personalized experience while ensuring the safety, security, and smooth operation of the property overnight.
Requirements
- Previous hotel, hospitality, concierge, or guest service experience preferred
- Comfortable working overnight shifts independently
- Strong communication and interpersonal skills
- Highly organized with strong attention to detail
- Ability to multitask and remain calm in a fast-paced environment
- Proficient with hotel systems and basic computer programs preferred
- Flexible schedule including weekends and holidays
- Positive attitude and team-oriented mindset
Responsibilities
- Welcome guests with a warm and professional demeanor during check-in and check-out
- Respond to guest questions, requests, and concerns promptly and thoughtfully
- Monitor overnight property activity and maintain a secure environment for guests and team members
- Complete nightly audit procedures and ensure accurate reporting and billing
- Coordinate with housekeeping, maintenance, and management teams regarding overnight issues or updates
- Answer phones, emails, and guest communications in a timely manner
- Assist with reservations, room assignments, and operational tasks as needed
- Maintain cleanliness and organization of the front desk and lobby areas
- Provide local recommendations and concierge-style service reflective of the ROOST brand
- Handle guest situations with professionalism, discretion, and problem-solving skills
Benefits
- Competitive hourly rate based on experience
- Benefits available for eligible full-time employees
- Employee discounts at Method Co. properties and restaurants
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
