Front Desk Concierge (Full Time)

Larkin Community Hospital • South Miami, FL

7h • Onsite

About The Position

The Front Desk Concierge serves as the first point of contact for patients, visitors, and staff. This role is responsible for providing exceptional customer service, assisting with directions and visitor coordination, and activating hospital emergency overhead codes in accordance with established protocols. The Concierge ensures a welcoming, safe, and organized front lobby environment while supporting hospital communication processes.

Requirements

• High school diploma or equivalent required.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in fast-paced or emergency situations.
• Clear speaking voice for overhead announcements.
• Basic computer proficiency.
• Ability to multitask and prioritize responsibilities.
• Professional appearance and demeanor.
• Ability to follow hospital policies and procedures.
• Availability to work flexible schedules, including weekends and holidays as needed.
• Ability to stand or sit for extended periods.

Nice To Haves

• Bilingual (English/Spanish) preferred.
• 1–2 years of customer service experience (healthcare or hospitality preferred).
• Completion of emergency code activation competency training upon hire.
• Training and competency validation on PBX system for backup coverage.
• Experience working in a hospital or medical setting.
• Familiarity with visitor management systems.
• Experience handling high-volume customer interactions.
• Knowledge of patient experience standards.
• Experience working with diverse populations.
• Understanding of HIPAA and hospital confidentiality policies.

Responsibilities

• Providing exceptional customer service
• Assisting with directions and visitor coordination
• Activating hospital emergency overhead codes in accordance with established protocols
• Ensuring a welcoming, safe, and organized front lobby environment
• Supporting hospital communication processes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED