Front Desk Concierge- Full Time

The Watermark at San Jose•San Jose, CA

6h•Onsite

About The Position

Our mission at Watermark Retirement Communities is to create extraordinary and innovative communities where people thrive. For Watermark, community includes more than just the wonderful residents we serve on a daily basis. It also includes our dedicated team of professionals who bring our mission to life. We are excited you are considering joining our team. At Watermark we believe a new era of Senior Living starts with you! We have been a leader in senior housing for over 30 years, but we are not content to rest on our reputation. As a Watermark associate, you will have the opportunity to deploy your talents to their fullest as we drive the next 30 years of innovation in the senior housing industry. At Watermark we believe the next era in Senior Living excellence starts with you! We are without a doubt one of the most premier retirement community in the area, and are a dream come true for an experienced Concierge. At a Watermark Community our concierge does so much more than what the title reflects. Most times you are the first impression and first contact at our community. For us it is about working with people who take great pride in their work. We are looking to meet people who agree that the Concierge is one of the most important components in our operation. The right person for us will be kind, patient and extremely well organized and will be committed to providing extraordinary service. We are looking for someone that has the ability to make every resident, family member and visitor that comes into Watermark feel as if they are the most important person in our community! Does that sound like you? We are currently looking to hire people who want to make a positive impact and to be a great representative of our operating principles. Your job should provide a sense of accomplishment, joy and gratification. We can provide that for you! Our concierge will not only have the opportunity to provide extraordinary services but will also have time to develop meaningful relationships with our residents. If you have a passion for working with seniors and you are have experience as a concierge, we look forward to meeting you!

Requirements

Strong customer service and interpersonal skills
Comfortable using technology and learning new systems
Organized, detail-oriented, and able to multitask
Professional communication skills, both verbal and written
Ability to remain calm and responsive in a fast-paced environment

Nice To Haves

Experience in hospitality, customer service, or senior living preferred
Available weekends and holidays.

Responsibilities

Welcome visitors, guests, and vendors and connect them with the appropriate resident or staff member
Receive, log, and organize incoming packages and deliveries
Assist residents with day-to-day questions related to activities, transportation, building operations, and general services
Answer incoming phone calls and route them to the appropriate departments
Utilize multiple computer programs including security platforms, resident notification systems, email, and spreadsheets (training provided)
Support the Resident Experience team
Complete evening “closing procedures” (PM shift), including securing designated areas, sending end-of-shift reports to leadership, and tidying the concierge desk
Communicate with the care team via walkie-talkie regarding resident requests and medication deliveries