Front Desk Concierge - Park View Apartments

Faros Property Management LLC•Pittsburgh, PA

4d•Onsite

About The Position

The Front Desk Concierge responds in a professional and courteous manner to all residents, guests, contractors, team members, and prospective future residents, while managing both external and internal calls, and performing job duties as outlined below.

Requirements

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively and professionally present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers.
Working knowledge of Microsoft Office and proficiency in online/technological systems.
Ability to lift/move up to 10lbs and occasionally up to 50lbs without assistance
Strong organizational and communication skills
Must complete and pass Fair Housing training (provided)

Nice To Haves

Weekend availability preferred

Responsibilities

Maintain continuous communication with each Front Desk Concierge between each shift, and Management and Maintenance concerning building issues, package information, resident requests, comments, or complaints
Review and update shift notes on an hourly basis and submit to Management daily
Maintain visual contact via camera system when not performing other job duties as outlined
Answer phones and monitor the Front Desk Concierge email
Announce leasing walk-ins, appointments, and move-ins and direct to the appropriate department
Announce all guests and gain permission from residents prior to giving them access to the elevator area
Assist residents as needed and coordinate move-in and move-out procedures
Accept maintenance requests from residents and enter into Yardi if applicable
Call designated on-call Maintenance personnel for emergencies and inform residents of the expected arrival time of the on-call personnel and their name
Respond and document all noise complaints, pet violations, resident amenity areas violations, and resident/guest violations
Log and tag any parking violations, and call the tow company when applicable
Pull keys for residents/vendors/guests, as needed
Organize, log, and mark packages
Keep lobby area and front desk clean and organized
Assist leasing and management staff with administrative tasks
Maintain open communication with Property Manager and other community staff
Perform other duties as assigned