Front Desk Concierge

Esplanade Equity LLC•Saint Petersburg, FL

11h•Onsite

About The Position

The Front Desk Concierge serves as the first point of contact for residents, guests, vendors, and visitors within assigned condominium and homeowners' associations. This position provides exceptional customer service, manages front desk operations, supports community security procedures, assists with resident requests, and ensures a welcoming and professional environment for residents and visitors. The Front Desk Concierge works closely with the Community Association Manager and onsite management team to support daily community operations, coordinate communications, maintain accurate records, and assist with administrative tasks. This position plays a key role in enhancing resident experience by providing responsive, courteous, and efficient service while following association policies, procedures, and company standards.

Requirements

High school diploma or equivalent required.
Proficiency with Microsoft Office Suite and computer-based communication systems.
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to remain professional, courteous, and composed when handling resident concerns or challenging situations.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and exercise sound professional judgment.
Ability to work independently and effectively in a community environment.

Nice To Haves

Previous customer service, hospitality, front desk, administrative, or property management experience preferred.
Experience working in a condominium, homeowners' association, hotel, residential community, or hospitality environment preferred.
Experience with CINC Association Management software or property management software preferred.
Valid driver's license and reliable transportation preferred.

Responsibilities

Serve as the primary point of contact for residents, guests, vendors, contractors, and visitors entering the community or association facility.
Provide professional, courteous, and responsive customer service at all times.
Answer incoming calls, respond to resident inquiries, and direct requests to the appropriate department or team member.
Maintain a professional and welcoming front desk presence while monitoring lobby and reception areas.
Verify and document visitor, vendor, contractor, and delivery access in accordance with community procedures.
Assist with enforcing building access, guest registration, and security protocols established by the association.
Maintain visitor logs, incident reports, package records, and other required documentation.
Receive, organize, and distribute resident packages, deliveries, and community correspondence.
Notify residents of deliveries, visitors, maintenance activities, and community updates as required.
Assist residents with general questions regarding community procedures, amenities, events, and association services.
Create and submit work orders or service requests for maintenance concerns through CINC Association Management software or applicable systems.
Assist with resident communications, newsletters, notices, and community announcements.
Support the Community Association Manager with administrative tasks, filing, recordkeeping, and document organization.
Assist with preparation and distribution of meeting notices, forms, and community materials.
Coordinate communication with vendors, contractors, and onsite personnel.
Monitor common areas and report maintenance, safety, security, or operational concerns to management.
Assist with amenity reservations, access control procedures, and community event coordination.
Maintain confidentiality of resident information, Board communications, and association records.
Follow association governing documents, community rules, safety procedures, and company policies.
Other duties as assigned.